First Citizens Bank Howell St, Dallas

DO NOT USE! This bank deserves ZERO (one star is too generous). Our first business loan with Chase was straight forward. Monthly statements show exact interest and principal. We paid off in 7 years. When we relocated and we had to take out a new loan. We went with this bank due to lower interest rate offered. In addition, we had Jennifer Edwards as the main loan officer. She was professional and COURTEOUS. Their bank statements are very vague (no principal and interests are displayed) and website is poorly designed. In addition since 2016, we had 3 different ‘loan manager’ and none had the courtesy to ‘introduce’ themselves in person. The way they ‘introduce themselves’ is simply to send an email demanding an annual audit (which was not required when Ms. Edward was there) and even though we never missed a payment. Each would demand our business and personal returns. In addition, they do hard pulls on our credits. This newest guy Clinton Coe is now threatening to raise our rate additional 3% if we don’t hand in our documents by end of the month. Are you kidding me? This is how you treat a paying customer?! As healthcare provider that worked with other banks before, I strongly advise you to find another bank for your financial needs. This bank is run by a bunch of bullies and turnovers are ridiculous. And don’t bother to try to pay off early because they impose a heavy fine if you do so. Again, find another bank so you will save a lot of headaches and money in the long run!

This bank is trash! They wasted hours of my time trying to verify a business check I was trying to cash! When everything was approved and verifyed, they refused to cash it! I went 5 min down the road to Ace check cashing and had it cashed in 2 min, without any verification! Like I said, they will waste your time but if your time doesn't mean that much to you go right ahead and go to this location!