First Cash Pawn N Keystone Ave A, Indianapolis

In December of 2020, I put an HP laptop with Windows 10 in the layaway for $200 + warranty fee totaling $216 (a 30 day warranty should be free) On 3-6-2021, I got it out of layaway, paying the final amount of $116. Once home I discovered that the operating system is not the standard Windows 10, but "Windows 10 Pro Education", specifically designed for schools, with security for grades K-12 that prevents upload of content to the internet!!! Additionally, I turned the laptop sideways to prevent dropping it while reaching for something & the total screen went sideways, portrait mode & won't return to the standard landscape mode of ALL LAPTOPS & COMPUTERS! Meaning they installed it with a version designed for tablets! This is really shady business! 3-8-202@ --. I took the laptop back and they refunded my money with no problem. If you buy a laptop here, be sure to THIROUGHLY INSPECT IT and the operating system before purchasing.

Most of the employees are helpful. If you have a good history with them (as in you don't lose items you pawned for a loan), they will continue to give you a fair amount for your item. Their item selection is fair at best in my opinion. I always pop in to check it all out every couple of weeks, and there are some deals to be had. I got a great deal for $25 on a sound bar, the same one I already had at my house & spent $270+tax, but it was missing the power cord for the subwoofer. At the end of the day, it's a Pawn Shop. If you see something you like, put it on layaway! Most of the good items are in the back, on loan.

I took in two brand new power tools that were still in the box with the receipt. They cost around $400 total, and I was offered I think $60. This place is a ripoff and were no help in my emergency situation (I couldn’t access my bank account, and I was out of town).

Called my twin brother a woman. Generally disrespectful.

I went in to PAWN my brand new iPad I needed money. I called today to find out how much it would be to get out only to find out it had been sold. I agreed to a LOAN. They told me $175 to get it back and the THIEF behind the counter put it in as a buy and now I am out my iPad. Contacting and attorney today!

Dealt with them many, many times....almost always buying and Trish and her staff have been nothing short of phenomenal in my experience. She always tries to work with me on price and the rest of the staff have been very professional. I've referred several contractors their way over the years.

Had a brand new (mint condition) acoustic guitar there for just under a month, got it back to find it scratched & dented in many places. In one place it seemed to be dragged down to the bare wood! VERY UNPROFESSIONAL & CARELESS. I'll never bring anything there again. Check your stuff before & after you leave... take pictures. Go a few blocks south, "they" don't wreck your stuff.

Went in to pawn my $350 dollar camera because I lost my job and needed money to pay for bills. They offered me $50 to pawn it or $60 to sell. Only going back to get my camera. Just another place that rips off it's customers. I'd give it no stars if I could.

Love most of my experiences their. Most of the employees are amazing and great with people.

Had a really good experience. Not many customers in the store and all employees came to help us instead of standing around. Could not ask for a better experience, found what we were looking for. Lots and lots of selection.