First Cash Pawn Buckner Blvd, Dallas

My wife and I went today to look at some guns, we have bought several of our guns from First Cash pawn. Today my wife did most of the talking to the lady behind the counter… after of course we waited about 20 minutes while one was helping another customer and another pawn clerk was buying empanadas and hearing the entire menu of what the empanada lady sold. We waited patiently until someone else came out of the back to help us. My wife asked to see a couple of guns and before she was even handed the gun she was asked to handover her license and she did. That was totally understandable, once we looked at them we proceeded to purchase them but the lady Straight told my wife she has to decline the sale because it looked like my wife was being forced to buy the gun. My wife is Hispanic and I am a black male. Yes, I have tattoos all over but I am also a businessman. I felt like the lady discriminated against us because of how we looked. I respect my wife so I let her handle business when a female employee take care of us and she does the same when a male employee anywhere we go helps us. In this case this young lady never asked for my license, she assumed that I wasn’t going to be apart of the purchase but she didn’t even asked. All she said was that the guns were new to the store (like we had knowledge of that) and she had to red flag the sale and told us to leave. This was super disrespectful and the employees need to learn how not to judge based on looks, we are in 2022 now tattoos are normal and for her not to even run our information and just deny us the purchase was a bit ridiculous. I will take my hard earned cash elsewhere.

Today I was left a message to pay on my ring in layaway which I had already paid a week prior. During that time they said they would place a missing stone in the ring before i paid my last payment. The stone was lost while in the pawn layaway. The CSR that wrote the note never took ownership to writing it, also lied right to my face denying it. The ring brought a past memory of my struggle as a single parent and I had to pawn my rings to pay rent, so I really wanted it for a sentimental reason. Anyway i was told to now pay for the ring in full then they would send it to the jeweler for the stone replacement, but not before the manager made the statement that i can just take the ring to get the stone replaced for $5 or $10 dollars. I told him if he take $ off for the ring I would gladly get it fix which he rejected. So now my ring is paid for and I have to wait a week to get it. This will be my last time going there hope the shut down cause their customer service sucks.

Nice place seems the help was good also.They wear face mask and thats good.Very respectful and curtious.Good place to stroll around look if you buy ok or just look there's no problem.

I had a great experience at this pawnshop I brought in some gold and I really needed to get a fair offer which I did I would highly recommend this place there’s a gentleman that’s tall dark complexion that wears a orange mask he is a very nice gentleman I would consider definitely working with him five star service thank you guys

Don't bring electronics here.. Brought in a Sony stereo, they said $30 and they passed it around, all attempting to "make it play sound". They jammed a paperclip into the antenna jack to try to get a station too. This took 30 minutes and they passed because they couldn't hear "sound". Not only did I bring it to the pawn shop 3 miles away, they hooked it up in 5 minutes and gave me double what they initially valued it at First Cash.

Negative one star WORST PLACE ON EARTH TO SHOP.. Went to purchase jewelry and WILL NEVER PURCHASE HERE AGAIN..Cashiers are Rude..bad attitude. Treat me as criminal. Do not appreciate you as a customer... NEVER NEVER EVER RETURNING

It’s unfortunate that we can’t leave no stars. Having worked retail it’s my understanding that you should try and keep a customer happy, not piss them off to the point of no return. Some pawn shops are crooks but this place by far has the most uneducated people working here.

If ur pawning the manager they have now is a young guy race unknown but he will literally give u 5 bucks lessthen what ur asking for every time kust to b a jerk. Of ur buying from them wait time is a lil longer then expected to b.

I was a customer for over 4 years and the service and the level of professionalism is far to None.....They have lost a good customer today and as many people a can let know about my experiences with First Cash Pawn on Buckner. Read the reviews and go check out for yourself if anyone helps you and don't go to Thomas....

Always good people never had a problems, sometime it takes time to get attended but is for the crowd usually you get some really dumb people trying to get more money when is clear who makes the decision.