First Bank & Trust Company of Illinois E Northwest Hwy, Palatine

The worst customer service ever!!!! My husband was talking to her and she was distracted by something else around her, he couldn’t get a clear answer and after that she hung up the phone without saying anything as if she was professional!!!!! I wish google have 0 star because 1 is so high for them.

I will only tell you my personal experience. My aging parents were both handling their accounts and money late in 2001, but for safety they wanted back-up in case of emergency and named me as POA of their finances and property. Then they were in a serious auto crash in Oct. or Nov. and were in a hospital in Texas. After coming home early 2002, we had another meeting with a lawyer a established new POAs for both as well as trusts for both of them. Because of low rates, I then decided to move a series of CDs that were expiring to another institution. I was told I couldn't because I was not the account owner(s). I had the valid POA. After a heated discussion with an underling, I had to return to the bank to have a meeting with the president (and he claimed "owner"). When I mentioned the fact of the POA and his having to honor it legally, he retorted (and I still remember this), "Don't lecture me on the law. I', a lawyer as well as president and owner of this bank and I'm telling you that at this particular bank I don't honor POAs!!" Of course, I could have reported him or sued him or whateveer the correct process in that case. But I didn't. As my Dad was too failing to do it, I had to roust up my ill and fragile mother and drag her in to the bank to close out the accounts. Otherwise I have no idea what I would have done. So as someone else mentioned earlier, you've been warned!!

GREAT BANK! always see James the Assistant VP. He listens to all points of a problem and helps out where it is needed to make it better.

terrible customer service, do not respond to inquiries, do not return phone calls... i would give a zero if i could

Used to have a couple accounts back in the day. No problems to report.

Friendly competent people. Nice facility.