First American Property & Casualty Insurance Agency First American Way, Santa Ana

They automatically renewed a renters insurance policy past my lease being up. The policy even stated that it ended the same day as my lease, so I had not idea that it would renew without me contacting them. So I paid for two months of coverage to a place I did not live. When I noticed the payments were still coming out, I notified them that I no longer lived there, thinking I could get a refund. But no, they said they could only back date the change in policy for 7 days, so I only got refunded for one of the two months where they were covering me in an apartment I did not live in.

This shady company automatically renew your policy without properly informing you or clarifying with you. After I requested a cancellation of my policy (which was supposed to be effective), the policy stayed active (which I found out months later)! Long story short, their policy is as bad as a scam.

Spent over an hour on hold during my lunch two days in a row. Which I dont mind waiting but I finally selected the queue requested callback both times and have yet to recieve a call for something I was told was fixed last time I called. I don't understand why this is even an option if I can not get a call back either time. Not really sure how to contact anyone here without taking a day off to wait on hold.

Awful. Had a claim and would go weeks between responses, despite the fact that the claim affected our only bathroom. Apparently my original adjuster "took an extended leave of absence" and they didn't feel like letting anyone know. The person who took up my claim in their absence was just as non-responsive. Had to repeatedly contact management just to answer simple questions. Then after dragging out the claim for months, they dropped coverage for certain unrelated repairs that hadn't been done. I did all but one repair, which I told them would get done as soon as the claim is resolved, but only robots work there or something. Insane how unresponsive they are; even for an insurance company. I expected nothing and I'm still let down.

First American is the worst company ever do not get them for insurance. They do not honor their contract or their claims there was a woman there named Martha who is a claims adjuster who is one of the worst people on the planet. I had a supply line break in my bathroom flooding my house doing thousands of dollars of damage and she will not honor the claim she will not fix it she does not respond to calls you will call her and call her and email her over and over again and she will not respond 4 weeks she'll try to ignore you so there you don't have to fix your. This one Martha should be fired she does not work with people she does not try to help this insurance company will not honor their contracts they will not fix your home you will give them money for nothing if something happens you will have to try to fix it yourself and scrounge for every last cent out of your savings just to fix your house. Do not go with first American whatever you do.

If I could give "zero" stars I would. Absolutely the worst service and coverage. The adjusters are not competent and every time one has to deal with FAPCIG, they make you feel like a bottom feeder. I will be changing insurance and reporting their inaction to the State Insurance Licensing Board. Run. Run fast....

Do not use this insurance company, I paid for home insurance in full and got a letter a few months later to tell me the policy had been cancelled through lack of payment, called and they realised their mistake, will not be renewing with this company and I suggest you go somewhere else.

Customer service is absolutely terrible. Cannot get through to a live person and they do not respond to emails. The website barely works too. DO NOT USE THIS COMPANY.

Filed a ongoing leak claim since December of 2018, it's coming close to February yet I'm still waiting for my adjuster Dennis to call back. Direct calls always end up in voice mail, emails were totally ignored. Customer representatives were helpful unfortunately they are not able to assist me. Periodically I am routed to another adjuster Shelly, whom is rude and impatient. I strongly discourage using this company for any type of insurance.

There is a language and cultural problem. The Male agents lack the empathy to deal with American customer service.