First American Bank W Fullerton Ave, Addison

Joined the First American Bank about 3 weeks ago and my experience has been great! The team got me setup quickly and explained how the account works :) The bank also sent me a Thanksgiving card so sweet! The bank teller is also very nice as I stop by often to make deposits Definitely recommend this bank to anyone in the area.

Took forever to open an account. Barely used the account , had one online transaction a month and just a few purchases . Had about 5 uber charges all in a row from a fake account across the country and had to undergo an investigation . Then had to wait for some forms , then had to sign them and wait some more. In the meantime the fraudulent charges went through even though I alerted the bank that they were fraud before they went through. Nearly 1 weeks later I am still waiting for the fake charges to be credited back to my account. Would not recommend this bank for more than just the interrogation (investigation) , their website is slow and archaic.

I cannot speak of all the staff, but I have to say Eric Passini was just great to work with. I tend to ask hundreds of questions and none of them seem to be an inconvenience for him. He was informative, kind, trustworthy (which is not easy to find) and accomodating. He has handled my personal and business accounts and most recently the re-finance of my home. I strongly recommend working with him.

I'm not sure if they hired new people, short staffed or what. But now, every time I spend no less than 15 minutes in the drive though, sitting and waiting with no greeting while they process my checks. I deposited one check and sat at the window for 20 minutes. Never used to be this way.

So Unprofessional and very rude. My account my scam & when my direct deposit hit my account this bank took all of my money. My account is under investigation right now the experience that I had with this bank I will not recommend nobody to this bank at all. No matter what the situation is they are Quick to close your account

I was there to open a business account and there was roughly 7 employees sitting at their desk which two of them had customers i was the only other person there. I sat there for 15 minutes with out even getting greeted or asked to wait. Horrible customer service if that any indication on how they treat their customers i’d rather take my business else where.

Loan person was not experienced enough to give answers to mortgage questions in a timely manner or to anticipate issues. A week later the teller acted like she didn't know what a check was that was signed over to me, she didn't think that could be done. Had to go to Chase for proper assistance. I use this bank only because it is closest to where I live now, I opened the account at the Oak Lawn location. If you have to deal with personnel on a regular basis you will not like it.

They don't know how to add a few pennies when you bring 3deposit for the same account and it's really embarrassing

Banked here for years. Always very helpful and kind staff.