Finex Credit Union Hyde Ave, Vernon

I have banked with New England FCU/Finex Credit Union since 2010. They have always treated me fairly, provided services swiftly and effectively. Mary S. has proven herself invaluable to me, especially while I have been traveling.

I have been a customer at First New England/Finex since about 1989 and for the most part they have been a good bank. Many times when I needed financial services, loans, ect, I was treated fairly. Its a smaller bank but for me the service has been fine and my requests always processed in a timely manor.

I have always been treated with the utmost respect and the tellers and the manager have always been helpful and kind when I have acted on my father's behalf as his (financial) conservator. I highly recommend Finex and find that the banking machine which, links me to a real person in East Hartford is quite clever and personable!

I have been a member for many years, and unfortunately, with the change to Finex from First New England Federal Credit Union, the customer service has declined significantly. They no longer have in person tellers, as they went to video tellers with the change. Also, you can never get anyone on the phone, they want you to text or email them, stating they will call back within the hour, but that never happens. I never review things, however, this credit union is terrible and others should know so they don't join. Worst customer service ever!

I have been a member of Finex for many years, but I have been even more impressed with service during this crisis. Nancy Maloney was wonderful, very prompt, and handled my request with professionalism and compassion. Thank-you Nancy and Finex!

This was a great credit union back when it was First New England. After the change to Finex however, things went very much downhill.

Can't get anyone in the East Hartford Branch to call back. I just get an automated line. It'd be nice to talk to a person.

Cuatomer service is horrible...... No one there during peak traffic hours to talk to if you have a problem.

excellent service - in person and on phone. Great web site. Best interest on checking accounts

every person who works at the vernon location is extremely Rude every time me and my husband go in to pay are car payment.