Financial Plus Credit Union Chestnut St, Ottawa

This credit union has terrible customer service, but they were able to hook me up with low interest rates on my auto loan and credit card. I'm pretty much stuck dealing with poor customer service because I know that I'll never find a lower interest rate anywhere else. It's mostly the rudeness of the staff that I can't stand. Most of them are very short with me and they have gotten brash with me on occasion.

I should never have an issue accessing my money that’s being held in your bank. This isn’t even the first time; it’s happened multiple times with you guys. And of course.. you’re closed! I’ve never experienced this type of malfunction. This time is the final straw. I don’t care what updates or transitions you are going through. This is absolutely unacceptable service. Be ashamed to call yourself a bank.

Account was hacked into and personal contact info was changed. Had to sign paperwork and go into local branch to get it changed back. Someone there entered my email in wrong and even tho I fixed it on my end, they still are sending emails to the incorrect listed address. Mobile deposit for payroll check was rejected, but clearly with wrong email, I was not notified. The ladies I spoke to regarding the hacking were very nice, apologetic and seemed genuinely concerned, but today was complete opposite.

We have been members for over 25 years. We are more than satisfied with all experiences at FPCU! Wiley Rabbit is the BEST!!!!

Service is always quick and the workers are very friendly!

I've been with this bank for the last 9 years, always willing to answer any questions I have with super friendly staff.

Always the nicest people at FPCU.

Very friendly & very quick service

great bank open and clean

Friendly and accessible with various needs