Financial Asset Management Systems Molly Ln, Woodstock

The customer service team here is a joke and so is the management. I called trying to make a payment on a portion of balance and none of the reps or the manager would listen!! The so called manager even told me to apply for a charity. I even told the last rep that I was trying to make a payment. They didn’t even want me to make a payment on my balance which is the whole point of their job.

Representative Elizabeth contacted me in regards to an Emory balance. We talked and I made an initial payment. She was extremely friendly and understanding. Somehow, there was a misunderstanding about how the remaining balance would be paid. Over the next four weeks, I had two transactions for debt collectors come out of my account. I never allow future transactions to come out of my debit account for two reasons: 1. I prefer all medical debt be paid by my HSA (I made the 1st payment to FAMS from debit only bc my HSA had two pending deposit transactions) 2. I NEVER have been able to remember prescheduled debit transactions so I made a permanent rule to NEVER schedule ANY transactions to come from my debit card. On Thanksgiving Day, I had a debit from FAMS. Of course this was upsetting and caused major issues with my debit account. Immediately I contacted FAMS via email. First thing the next morning, I contacted FAMS via phone. Every representative I spoke with was friendly and professional. I left a message for the manager who returned my call within minutes. The manager (I don’t remember her name) was very professional and open to discuss my issue. My issue was resolved quickly. I was even informed that Elizabeth was concerned about my feelings. That actually meant a lot. Sometimes it’s the small things people do that stick with you and the fact that a representative, I spoke with a month ago, was concerned about how I felt meant a lot to me! So thank you Elizabeth for being a GREAT representative and thanks to the manager who was very understanding to an upset customer!

If I could rate 0 stars, I would. Got phone calls MULTIPLE times per day until I finally started just blocking the number. They claim I owe a debt to Ross College, but wont confirm any of their information on file (SSN, dates attended, etc.). They want me to confirm all of that information. I never even attended Ross College?? But instead of trying to figure out who they are ACTUALLY looking for, they just keep harassing me and demanding proof that I never attended college there. Ummm....how exactly am I supposed to have proof that I DIDN'T attend a college?? They're all clearly lacking in common sense.

Financial Asset Management Systems the customer service does not exist, when I called in to their phone I got sent around in my case 23 minutes until I spoke with someone. When I got a person finally on the call they did not seem to have a clue on how to help me or want to help me. They sent me a collection letter from the state fire safety that was wrong, I cleared this up with the state fire safety agency but these guys don't care they just want their money otherwise they will continue to harass until they get paid.