Fifth Third Bank & ATM Peachtree St, Atlanta

Erica Moses has wonderful customer service! I really appreciate how thorough she is and the fact that she follows up on last conversations had. This branch location* has always further exceeded expectations despite the customer service line itself being of no help. Erica calling me and following up on things I’ve spoken about 2-3 years ago, really put me at ease and reminded me that some people do care about consumers! She was awesome and I hope this location sees this review! Thanks Erica!

Don’t bank here! Any bank can hold your money but only 5/3 can make it disappear in fees. I opened my account with 3k. They split my deposit into 2 accounts and mailed the cards to the wrong address. After 6 weeks of not receiving a card I was charged account maintenance fees. When I received my card, my account balance wasn’t visible in the app. Needless to say I removed my money and was charged an overdraft. 5/3 charges DAILY overdraft for my type of account. Also, Covid-19 is happening during this banking nightmare. Worst financial mistake I ever made in my life was coming here. Thanks for the awful experience 5/3 on Peachtree!

This bank will put you at risk financially. It has been my experience that they have no interest in customer service and are only reactive to your issues. If you attempt to address the issue, they will provide you with an empty apology for your experience, but not for their actions and will take no action to actually resolve any issue you might have. Providing a bit more detail here. We attempted to perform a wire transfer in order to close on a property. After planning ahead and contacting ahead, this branch did not inform us that capability was not in service or not working, they didn't inform me that they wouldn't be able to actually complete the transfer, they just sat on the transfer. When trying to understand what was going on with my transfer, all i received was apathy and attitude. Cool, i ended up liquidating my assets with this bank and moved on. You will notice they made no attempt to respond to this review.

I came on Thursday within 9 am to 5 pm the open period, but they told me to wait outside for 15 minutes. It was 0 degree centigrade! It was the normal working time, why they were able to keep me outside!

This is an office, NOT a bank branch. They have an ATM but are not a 5/3 bank branch.