Fifth Third Bank & ATM Capital Ave, Battle Creek

I really like the new ATM, especially being able to finally get bills other than just 20's. Now if only the corporate office would do something about the Fifth Third web site so it doesn't keep crashing on me every time I'm trying to check my account activity.

I have had my mortgage with 5/3 Bank for over 10 years. I have felt nothing but harassed and bullied the whole time. My mortgage due date is the 1st of every month with a grace period till the 15th of the month before late fees. Every month almost every day (1st thru the 15th) I recieve anywhere from 1-5 call per day to collect my payment. I have nicely asked, politely requested and sternly demanded that they stop calling me and harassing and bullying me about my mortgage. I pay my mortgage before the cut off date. Most of the time I pay more than required. But they(5/3 Bank) still continues to call and harass me. Even when I ask to speak with a boss/ manager and they assure me I will not be called anymore, I recieve more calls. So after speaking with Rodrick and Mark today and being reassured that they will once again put a request in my notes to not call anymore. We shall see. When I asked to speak with a big boss I was told that was Jamie Woody but he is too busy to talk to me. Since when is someone too busy to speak with a 10+ year customer??

From the moment I entered the bank to open two new business account until the time I left I had excellent customer service. From the teller’s warm greetings to the branch manager’s personalized service. I was very impressed with the branch manager’s investment knowledge that would benefit my businesses. I can trust that I was not just a number or a quota but an actual valued customer. I foresee a long business relationship with fifth third bank of Battle Creek.

This bank is great! The tellers really learn their customers and provide that friendly, community vibe. Stephanie is awesome and always really helpful. She always works really hard to connect me to the best service for what I need and seems to enjoy answering all of my questions. Jake is nice too. This bank also supports the community by donating and volunteering!

Every time you turn around your cards are frozen over the smallest of purchases they send a notification you can say yes this was me and still gets flagged every five days my credit card gets shut down for 2 days shows 0 available balance and they have no answer as to why worst bank I have yet to deal with don’t recommend for people who want to be able to spend there own money as you will constantly get flagged for purchase and be on the phone with support half the week

Its no wonder theres only one in battle creek. Went to deposit funds in a friends account using the drive through. 3 cars in front of me no problem rt. Psych 30minutes later still waiting. Worse yet the parking lot is set up so that once a car is behind you, you cant get out.. Horrible setup. Obviously understaffed.

The most unfriendly bank I've ever encountered RUN!!!!!!! Horrible! Horrible! Horrible! If you don't have an account they will not even break down a $20 bill. When asked if I wanted to open an account, so they won't have to charge me, I answered, "Why would I ever want to open an account with your bank when you are going to charge my employees to cash their check." Very under-staffed and very unfriendly. I am amazed they can even stay open with their horrible policies.

I love this bank! The tellers are always friendly and helpful! During the Covid-19 pandemic- they reached out on my behalf to their lenders to get my loan processed quicker! They truly care about their customers!!

LAZY people. Called and got in contact with a rep at the location to verify funds of a check. Lady placed me on hold for 3-5 minutes without saying why I was being placed on hold (thought maybe she didn't know how to or needed someone else to do it). Answered the phone with a number to call to verify the check (stated she wasnt at her branch so she didnt have it on hand. Was searching for the number) Called the number, turns out to be an automated system and they wanted to charge $5 to verify the check. Hang up and call back immediately. No answer. Got transferred to a call center after waiting another 5-10 minutes. First lady I talked too had 0 problems asking me the 10 seconds worth of questions and had the check verified and off the phone in less than 1 minute. TL:DR: I was placed on hold for 3-5 minutes while someone searched for a phone number to make me not their problem. LITERALLY put more effort in getting rid of me than helping.

From the moment I first met with Allison and set up our business banking, through the daily smiles and conversations during deposits, up to the closing on a mortgage for our new house with Tina, and working with Stephanie and Jake to navigate a new SBA loan, this branch has been INCREDIBLE to me. I appreciate them so much.