Fifth Third Bank & ATM Telegraph Rd, Bloomfield Hills

Hamid quickly solved my issue without delay, unlike the last three locations I’ve visited recently.

My mom has a check issued under 53bank. Went to this location and talked Taylor the cashier and she refused the check bc the amount on the check is inappropriate (6k). I asked her to show me the bank policy, she said there’s no policy it’s just that she couldn’t cash a large amount to non-banking member. Fine, then I opened a profile for my mom and Taylor gave me a hard time why my mom doesn’t have a phone number and she can’t use my number bc the check is under my mom name. I asked to speak to a manager and she said the manager is not there but the manager was in the room with a different customer. Called customers service while I was there to see if the cashier was right. The lady on the phone said as long as the check is under the 53rd bank my mom can cash and pay a fee. Hung up and tried to talked to the cashier and she didn’t listen. Jordan came out and couldn’t help either. I called the customer service again and they suggested to go to a different location. I did and there were no problem at other location.

I had to get my hands on a very important document in a timely matter and Tracy really came thru for me. She went above and beyond to help me and I am so grateful. Thank-you Tracy!

Fast pleasant service always. Great staff

Don't belong to the bank to charge of surcharges