Fifth Third Bank & ATM Lexington Rd, Paris

The motto of this bank should be making banking a fifth third harder. They are so uncooperative. My 15 year old son was given a check by someone who banks there and they didn’t want to cash it because he didn’t have an account or an ID. Well he is homeschooled so he doesn’t have a student ID. they made exception this one time and then charged us to cash the check. We have not had this experience with any other bank in town.

Agree this bank has the WORST customer service. All the Fifth Third customer service 800# people also. The Paris branch rarely can answer a question and when they say they will get back to you they rarely do. The phone almost always is not answered to make the frustration even more extreme. It used to just ring, but now it goes to a voicemail telling you to go to their website/app. Really terrible bank. If they had another national bank in town as competition, everyone would leave. The friendly hello is always nice when you walk in... but when you need something besides a check cashed, they are pretty useless.

I wouldn't recommend this bank for anything. Especially a mortgage. Rick Davies is incompetent. My wife has been in real estate for over 20 years. Both on the legal side and on the banking side. She would say you need this document , and he would say nope. Two days would pass, and he would say he needed it. He told us we would close on or before one date, then change it. After telling him repeatedly that our son would be here for a while before we came down. He started all the paperwork as if we were going to be. Which shouldn't matter as long as the loan is paid. After five weeks of saying nothing to us, he suddenly started the whole process from the beginning. Now our son and his girlfriend have given their notice to both their landlord and their jobs to be here looking for work. The bank had to turn the process over to his supervisor. My son and I had to sign paperwork at the bank when we got down here. Rick Davies wouldn't as much as acknowledge us, and trust me he knew we were talking about him. He walked on by like we were not even there. Head to the floor, went and hid behind the tellers. Instead of closing in the beginning of July it ended up being the end, if Tyler hadn't stepped in I think it would have been in August. As soon as we can refinance, we will be out of that bank. I wouldn't let my grandchildren cash their piggy banks there. I started a checking account at another bank in town.

I went in to cash a check that was written from a fifth third bank account. Dee was an extremely rude and inconsiderate bank teller. She repeatedly told me the exact same thing and in a tone that made her sound like she was talking down to me. Although I am younger and prettier than her (she looks older than a mummy) I am capable of understanding and holding a conversation. On the other hand, she could not grasp the concept that I was trying to get at and kept talking down to me. All in all, I ended up taking my business else where and will never go back there again because of this vile woman. Dee, if you are reading this, you need to work on your people skills and your crazy eyes.

STAY AWAY! THEY WILL THROW FEES AT EVERY OPPORTUNITY THEY HAVE INCLUDING MAKING THEM UP. EVEN THOUGH OVERDRAFT PROTECTION WAS REMOVED, ANYONE TRYING TO TAKE MONEY FROM THE ACCOUNT CAN HAVE IT SO THEY CAN CHARGE OVERDRAFT FEES. WORST BANK I HAVE EVER SEEN IN MY LIFE!!!!

Terrible service all around! Long wait times, does not provide proper information & awful customer service! Do not recommend this bank!!

Will not even answer the damn phone at 3:30pm extremely poor customer service. Then ones in Lexington are a million times better.