Fifth Third Bank & ATM Surfside Blvd, Cape Coral

Everytime I went inside the banks, they are absolutely terrible. Poor customer service. I was locked out of my account and needed it to be fixed as soon as possible because it was just a mess dealing with it over the phone so I went in to try to get it taken care of quickly. 1 employee was busy, but the other guy wasn't. Him and another employee thought it was better to talk about young 21 year olds than to help me. I waited over a half hour before I just called the bank and I got my account fixed. I STILL wasn't even asked to be seen when I finished the phone call. I walked out. I would rate a zero if possible. Do you're jobs and learn what actual work ethic is.

This Firth Third Bank Branch is the best one in Florida and around USA; my Banker Advisor Jairo Sotomayor is very professional and his Customer Service is excellent. I can recommend this branch. The offices are gorgeous and employees are very kind and polite. I LOVE Firth Third Bank Surfside.

The customer service from Mrs. Vicky Donaldson was 5 ⭐️ Stars hands down ! Mrs. Donaldson went above & beyond any expectations ; with a smile 😊. Thank you so much for your work ethics That you have shown .

Understaffed most of the time. And when one of their employees goes on vacation, forget it! When I call, I always get voicemail. Very frustrating 👎 I deal with Fifth Third from where I used to live for better service.

As I new customer, I was very impressed with the personal and professional services offered in setting up the new account and mortgage services. Kuddo's to J. Sotomayor and his staff at the Surfside Branch!

Used to enjoy coming to this branch, but lately the customer service has been lacking. Was in line for a teller, and was told to leave when clock turned to 5. I appreciate office hours But it felt a little ridiculous.

The team at this bank are simply the BEST! It's nice to know the people handling your assets actually care and look out for you!!! 10stars!!!! (:

The customer service in this branch has gone downhill in the last year.

Always greeted warmly by a smiling face.

Team who know the meaning of customer services.