Fifth Third Bank & ATM W Stadium Blvd, Ann Arbor

I had a mortgage on my home with Fifth Third. During the pandemic I took advantage of their forbearance program and deferred mortgage payments. During this time, I listed my house for sale and accepted an offer. I closed on my house and paid my mortgage off in full. 15 days after closing, my credit score dropped nearly 200 points. Fifth Third closed the account as 150+ days past due... It has been almost three months since this has happened. I have reached out to Fifth Third numerous times via phone and email. I have been told repeatedly, "there is no way to correct this issue since the mortgage account is closed". I lost the purchase of my new home due to my credit score. I have ZERO derogatory marks on my lengthy credit history until the closing of my account with Fifth Third. I have recorded calls, bank statements, and loan payoff statements proving I was not delinquent. This has been provided to Fifth Third numerous times. They will not help and continue to tell me it's impossible to change. To this day, it is not even close to 150 days from the date of the payment they are claiming is late. Again, on a closed account, paid in full. Maybe sharing my story publicly will get the attention of someone at Fifth Third that is willing to help...

I called at 4:57 to try and speak to a banker and they let the phone ring 3 separate times and then at 5pm the phone lines are cut of. What good service. My big issue is when you changed your hours to 5pm you make it so that people who get off at 5pm and have an issue cannot get your assistance. That’s ridiculous!

Went in to cash some U.S. bonds that I inherited and was told that they couldn't help me. Was also told that I needed to have the name changed on the Bond, which is impossible. When I asked where this impossible task had to be done, they told me to go to the issuing institution. When I told them the bonds were issued 40 years ago at a bank that no longer exists I was told I should try the Secretary of State or IRS!! What the?? That makes no sense on any plane of reason. Absolutely the worst 5/3 branch ever. I called another local bank and within ten minutes they had told me what treasury form I needed and what documents to send to the treasury to redeem the bonds. Done. Easy.

Great bank service! Stefan and Rachna are very helpful and friendly to help my spouse and me on my account. They fixed my personal information very quickly and professionally. Will be my loyal bank branch in Ann Arbor!

I am very disappointed in how difficult it has been to get a “Release of Lien” letter from them (paid 4/30/2015) and it’s 4/6/2015 and I’m still waiting for a readable letter. My certified check has long since cleared. My fear is that the “slow down” is purposeful (they offer a 3rd party service that will do it fast for for extra $$).

Fith third is by far one of my favorite places I have banked with ! I always go in here they are always so welcoming and very helpful. They always help with any of my questions, they helped with my credit ! I love this place !

Do not use them for ANY financial planning advice, ever. They do not listen to you but instead seek to put you into a product, any product, as soon as possible. Truly horrible.

No stars really... Every time for the past two years I can never get a money order always says the system is down... for two years tho. This one and the washtenaw branch. It's always some passive aggressive excuse.

Brian over here is a really good guy. Gets to you promptly when needed.

I love the Stadium Fifth Third Bank. They are efficient and thorough and I have always enjoyed my interactions with them.