Fifth Third Bank & ATM Kensington Dr, Waxhaw

My wife was excited to receive a promotion in the mail to open an account keep the balance and get $300. We went to the branch, presented the coupon and all went through. After 3 months she asked me why she didn't receive the bonus money so I called the branch. It turned out that the bank had a "glitch" and failed to recognize the promotion code. I had to argue with the banker, but he finally got her the bonus. I gave 3-star because of his effort, but this bank and its system is not to be trusted. I wouldn't do any more business there...

Sadly every experience with this bank has been poor at best. First we tried to open an account and were told the person that does that is busy and to come back another day. Second we tried to deposit a check from our business with all the needed credentials, they informed us we needed a business account to do that, fine, but you can’t convert your current account to a business account you need to open another account with 3500$ in it to avoid fees. It seems they don’t want to work with customers to find a solution, they just want their commissions and for you to never need the service they provide. We will be closing the account as soon as we unlink our associated accounts. Hopefully chase expands down here so we can have real customer service.

I will definitely give them negative stars if possible.One of the worst I ever banked with. None of the people on phone or in branch does know what they are dealing with. I closed my account due to their bad customer service. They froze my account saying suspicious activity and never mailed replaced card. I was not given any access to online banking to check my transactions.Upon calling them twice and not getting any response , I closed my account. Which surprisingly, they closed it the very moment I requested. Even though I mentioned , I'll pay off outstanding balance once statements are mailed to me, (as they blocked my online banking), they still sent it to collections saying acct was past due, which brought my creditscore to 42 points less.They never mailed my statements in time. I been calling their Customer service and even went to local branch to pay off balance. None of them knew, whom I should pay for and been sending me in circles. BEWARE. This is the worst bank ever. Never bank with these jokers. They are not knowledgeable and very rude. They don't understand the bad experience customers are going through and they don't care.

Terrible service. You can't get anyone on the phone. I opened an account for a promotional $500 bonus. After that was a string of appointments and calls that didn't get anywhere. It was the branch manager's error and she lazily tried to solve my problem. I'm closing my accounts today. Enough is enough. I gave them enough chances. Now they are charging me account maintenance fees even though I talked to the manager about changing my account to basic/free checking. RIDICULOUS!

We have banked at several banks in multiple states and I have to say the 5/3 in Waxhaw has been excellent. Very helpful and always friendly. Moved accounts from Bank of America and BB&T, which is the worst bank I have ever used.

I am a resident of Waxhaw and have banked in many places in the USA.My experience has always been excellent with customer and care above all.I highly recommend this bank and its associates.Today I was assisted by Deborah Kraebel and the experience was the very best-I feel as if I am important to this bank and their associates,Benjamin is excellent as well. I endorse this bank for Excellent Service Thanks 6 stars.

Ridiculous Fees I went into the branch to cash a check drawn on 5/3 Bank. I have never dealt with 5/3 in the past nor do I have an account here. To cash a check drawn on 5/3 required my ss#, my telephone number, and occupation. I was then told there is a $25 check cashing fee for non-customers. I asked why? I was told "in case the check gets returned and we have to collect on it." I said, "if the funds are not available you wouldn't be cashing it in the first place." Are you kidding me?!?!?! I will not be returning to 5/3 ever nor will I recommend this bank to anyone.

First off, I am a preferred customer with Fifth Third. I have four accounts there. I went in this morning to get a car title notarized. Sold it through a consignment.Buyer was not present. He couldn't be. He lives in another state. Shipping the car to him. Lady told me she could not do it without the buyer being present.Crazy answer.She doesn't know what she is talking about. This is done everyday all across the country. I went to a competitor bank where I don't even have an account.Done in less than five minutes. They suggest I move my accounts. I'm thinking about it.

Please don't ever bank with this bank. Horrible customer service and more importantly their tools are archaic when compared to Wells Fargo or Bank of America. Terrible customer service!

This bank is the worst bank to work with. I had a business checking with them and if you ever have a negative balance they charge a 'daily' reversed fee of $8.95; which adds up if you are not aware of it. On top of that they have collection fees that can range of $18.00 a month on top of their $14.00 service fee. This bank is the worst bank to be associated with. I will never ever be their customer again. Ever!