Fifth Third Bank & ATM E Michigan Ave, Kalamazoo

I'm torn because every interaction with every teller I've ever had here has been outstanding, truly. The actual bank itself though is terrible, especially the corporate customer service people on the phone. If you are the kind of person who needs access to your money and wants to be told the truth about where it is and where it is going and when it will be available, don't count on 5/3. They couldn't even mail my debit card to the right address. Terrible mobile customer service, even got hung up on. Lastly, the guy who set up my account told me it was impossible to overdraft and now I have over-drafted. The corporate customer service call center people don't know the knitty-gritty.

Not the bank's fault, but BEWARE of your surroundings when using the walk-up ATM. I parked to deposit some checks today and hadn't even taken two steps before getting bellowed at by a "Can you help me out?" money seeker.

The customer service number on the back of the cards does not work for customer service. They try to sell you unrelated products that have nothing to do with customer service, then tell you the number has changed. The number i was given turned out to be a home security service. I then Google a customer service number that did work only to be put on hold for 15 min. Then transferred to another dept. They need to look at making access a little more accessible. I need to look for another bank

Rachel and Angie will fix all your problems and make your life worth living again.

I found the bank that charges the highest fees, cost me $260 just in fees just to close the accounts, best $260 I ever spent.

Nice people and helpful treat you with respect.

They don't know how to do their work