Fifth Third Bank & ATM E Carmel Dr, Carmel

We own a small business and have banked with 5/3 rd for over a year. We need to expand and had made an appointment with the business banking manager, Nick at the Carmel location, to discuss our growing needs. and Nick did not show up for the appointment or call us to tell us he would be out today. We took our time away from our business and he could not have the courtesy to let us know he would not be in today. Clearly Nick nor his coworkers care enough about our time and money. We will be looking for a new banking partner.

I recently had an insurance claim on my home for storm damage to my roof. I filed the claim, worked through the process, got my check, got it endorsed by my mortgage holder and tried to deposit it at this branch. I see the amount credited to my account and process. Two days later I see the amount was debited from my account. I called to ask what happen and was told by the local branch that they thought the check was for them for my mortgage. I advised I don't have a mortgage with them. They asked if a manager could call me back. The manager calls me back and tells me that the check needed to be endorsed by my mortgage company. I told them it had been (at the cost of $25 to me to over night the check to my lender) and that the mortgage company had signed it over to me. The manager then told me the check had been mailed back to me because they couldn't deposit it due to security concerns because having a third party on a check made my account subject to fraud. So here we are a few days later and no check arrives. I call 5/3 again and I'm told that the check was sent back to my mortgage company. I asked why. The phone rep said that because I didn't have enough money in my account to cover the check, they could not deposit it. This is one of the dumbest answers I have received. I asked him if he though that made sense and he said his manager told him that was what it was. So I asked him how anyone can ever open an account because any amount deposited into a new account, which would be at $0, would be greater than the balance, so by his answer, no one would ever be able to open an account. I called my mortgage company and they say they haven't received any check back. They stated the check was probably mailed back to my insurance company rather than the mortgage company. So what 5/3 did was take a $9,100 legal and fully endorsed check and drop it in the mail to "someone" (neither their branch or national customer service number know where). The customer service is atrocious and both the local branch and national number just gave me convoluted answers just to get me off the phone. Also, I'm an insurance adjuster, I handle these types of check endorsing situations every day, so I'm not confused at to the process, they just really don't know what they're doing.

Erica Brown is by far the best personal bankers I’ve ever come across. She was extremely professional, was able to answer every question I had, friendly and not pushy at all. What really wowed me was, just when you thought you’d open an account and be done with the personal banker, he follow up process was phenomenal. I have several bank accounts from the local credit unions to the national big banks and I’ve never received customer service like hers from a banker. If you visit this facility, ask for her, you will be glad you did. I hope her boss sees this as she is an amazing asset to your organization.

I recently went to this branch in order to get a cashier's check. Keep in mind this is during COVID 19 so I avoid unnecessary face to face interactions. I went through the drive thru with ID equipped. I was told that this transaction needs to be done in the branch which was not true. I've been to plenty of branches that offer this service through drive thru. I go in the bank and the teller has her mask half off her face and starting unrelated conversation. I was greeted "hey girl" which is unprofessional in my opinion as I'm a grown woman and I've never met this person so that rapport was not established. The reason they wanted me to come into the branch and take an unnecessary health risk was to try and sale me on some account they're promoting. I will be closing my account with them due to this experience and using my other bank as my primary account now.

This is the third day in a row I have made a phone appointment (with plenty of advance notice and at different times of day) that this branch ignored. When I call the branch, the lines are busy and instruct me to make a phone appointment. I wish there was a way to close my account online or with customer service, but I’ve been told I must contact my local branch. So irritating.

DO NOT get a loan through this bank! Trying to buy a house and they did not file until 17 days AFTER we filled out the application causing us to scramble and be delayed. Why did this happen?? "We have been busy." What?! We are all busy! If you cannot handle the work, do not agree to do it!

A friendly staff and very helpful. I have always enjoyed going to this branch. This location is very handy for me. Check them out sometime soon.

Horrible service and rude staff. I cancelled my account due to the rude inconsiderate people at this office.

I can’t bank here because I had fraudulent activity on my account that you guys clearly seen wasn’t me.

We Love this branch and the manager Chris is great