Fifth Third Bank & ATM Capcom Ave, Wake Forest

Unfortunately my mortgage is now being serviced by them. While their branches are merely 2 coffee pots and a couple cpus, their system is in the Stone Age. In the year 2022, they are unable to process partial payments. Even though their statements show a line for partial payments and even have a descriptor of “unapplied”. So now I have to change the way I pay my bills that I have used for 22 years and has made me debt free with the exception of my home. On top of that, I am now having to get my bank to prove to them that they have received and even cashed 2 payments they claim to have never received. I can get a drone to deliver me a taco by drone but weekly payments is too much for these amateurs. Hope it get transferred to a proper establishment soon.

I went inside to put money into an account I opened online and the people who worked here weren't great. They constantly looked at my hoodie because I had pasta stains on it. I told them I work at a olive garden. I guess working class people who are black and aren't making business transactions should be looked at funny. I will not be going back inside this branch.

I've never even heard about this bank and I was directed to come. So I ventured in and the first thing I noticed was the elegant ambiance they had. I was thinking this isn't a bank this a high class coffee shop beautiful. The staff were super welcoming and friendly. So friendly In fact I started a banking account with them just based off of the staff and building. Things like that goes a long way. So I want to thank Joseph and staff for making my experience great!

I love this branch. It is new constructions and the first moment you walk in it feels you walked into a home. Lorna was very helpful with opening new account. Everyone at the branch is very friendly.