Fifth Third Bank & ATM 45th St, Highland

Nice on the inside tall ceilings. The only fifth third that has a change machine to customers

Went to withdraw money, and let me tell you, I’ve never met a person so nosey. So incredibly disrespectful asking so many personal question just because i am trying to withdraw MY money from MY account. And then to add her opinion about how she thinks withdrawing money is not safe, GIRL it is not your money. I work for a bank, and there is nothing suspicious in my account to make her judge me so hard. I wasn’t going to close my account but after the awful customer service, I’m thinking I might have too.

This review is SOLELY for the current manager, Kim. All 5 stars are for her exemplary efforts as manager NOT 5/3 Bank. Good managers deserve to be recognized. She has gone above and beyond to always put the client/customer first. She has always effectively done her job of training new bankers (it's a training branch), despite dealing with a constant influx of new hires with minimal experience. Kim is an example. An example of how great people can make a positive impact for an otherwise terrible organization. I have since left "Fee/Third" bank, as a result of their "profit over people" policies and excessive fees. But I think we can all learn from Kim - treating clients with respect, from a place of knowledge and experience IS the best practice. If only 5/3 corporate was more like Kim, they would definitely still have my business (and probably fewer horrible reviews).

I had a wonderful experience transitioning from Chase to 5/3. Our personal banker went out of his way to make us feel welcome. Everyone is always friendly and helpful. I am glad that I switched!

Made an appointment at 4 pm today and got there on time ... made us wait in the lobby and watched two men walk in and they helped them before us. Customer service is horrible here.

Went in to discuss my accounts and got talked down to by Kim Vargas. Will probably switch banks

Horrible customer service every time and rude employees. If I could give no stars I would. Hate this bank!!

Needed change for business.... Would not unless I had an account.