Fifth Third Bank & ATM E Joliet St, Crown Point

I've been with Fifth Third for about nine years & I loved this branch! Customer service is still top notch but over the last year the ATMs at this bank have been absolutely ridiculous!! I'd say at least 75% of the time I have to drive past 2 or 3 branches just find an ATM that works!!! I get charged a service fee every single month for my account, it would be nice to be able to use the ATM that's remotely close to my house! Today I've absolutely had it!! I deposited about $700 into the ATM and what do ya know, MORE "technical issues!!" It took my money and did not deposit it into my account!! Now I have to file a dispute and wait for my money to be returned!! IT REALLY SUCKS HAVING A BANK I FEEL LIKE I CAN'T TRUST!!

So I’ll start off by saying I’m happy with 5/3rd. This location has awesome customer service and they get people in and out as fast as possible, without making you feel like you gotta go. They are thorough and are good about answering your questions and help, in general. One problem is the ATM. It’s like this thing never works right. Another problem (which isn’t the branches fault) is that people are always cutting through from the other parking lots. They drive way crazy and create a sketchy driving situation. Lastly, there’s the change machine - they 86’d it. Why? I have no idea, but now I have to go to Merrillville to turn in change. I’m not giving a coin star 10% of my money to count change.

Crown point Branch has been our main Branchfor many years for all of our Banking needs! Everyone has always treated us like were family , friends and partners! We have been blessed to meet so many individuals that have gone off to other branchs after their training or for reasons of advanement! With my Business i find myself at many other branchs in which i always see a familar face! And that is a very good feeling in these days when everyone seems to be just alittle to busy! Thank you Team for all the professionalism and smiles everytime we walk thru the door!

They have no idea what they are doing, back office places holds on my check they said wait a month to diposit, once hold is placed they say there's nothing they can do, I go to different branch and they just needed to verify funds and call Cincinnati office and they said 3 months not 1, crown point branch is absolutely horrible

The bankers are nice and quick makes for a quick trip