Fifth Third Bank & ATM Patterson Rd, Dayton

Horrible experience with banker Shelby Schleeter. I went to inquire about applying for a credit card. Ms. Schleeter neglected to inform me of credit guidelines and admitted to not being up to date of the requirements neccessary for credit approval. This negligence has affected me negatively on my credit score. Since I did not have an educated banker to properly help make an informed financial decision. I would have never applied if I was properly informed of guidelines. Ms. Schleeter also neglected to return calls, and after 4 days of waiting I had to go in person to speak with her. Ms. Schleeter showed dishonesty when stating that she had tried to call me but calls from the bank show up as scams and do not go through. This is incorrect and untrue since I have received phone calls from other bankers at this same location. I also mentioned that she also had my email and did not utilize it. Ms. Schleeter was also dishonest when stating that only a soft inquiry was made and not a hard one on my credit. It just seems like excuses, lies, and all around unprofessionalism. Not having a professional informed banker, who cares about customer relations and has their best interest at heart is the worst feeling. I have been banking with Fifth Third Bank for 3 years and have never felt more disrespected and disregarded in my life. Unfortunately this horrible banking experience has me looking for another bank to conduct my business. *Edit: It is very unfortunate that it takes bad review to get a companies attention. It is more unfortunate to see that the response chosen by this Fifth Third Branch is to redirect me to an AUTOMATED Social Media Customer Service Number. How impersonal and out of touch with your customers to not even supply a real contact at your branch. It has been one week since this incident and not one phone call or email has been extended. Even when I was in person and asked to speak with a Branch manager or supervisor I was never given the opportunity. It seems the lack of customer service relations is an management problem at this branch; since they can not even lead by example.

I am the manager of a business that requires us to take deposits to this bank twice a week. I get off at 5 but always try to leave a little early to make it by 4:45-4:50. I always have no more than 4 deposits each time I go which doesn’t take but 3 mins for them to process in. Almost EVERY TIME I get there around that time, the teller Gina or Gena has such a nasty attitude and slams the drawer shut or huffs and puffs while she processes my deposits making it very obvious she is annoyed (which I understand bc I work in customer service), but I also understand that I have a job to do. And if she gets annoyed with customers who have her do her JOB, she needs to be in a different profession. I’m not purposely showing up to make them stay any later than they have to- I’m just simply doing my job and trying to make it there before they close seeing as I have to go to fifth third bank. Everyone else treats me with respect except her. She needs an attitude check and realize that her constant stank face is very unappealing to us customers. Management needs to get rid of her.

Very good with customers and I was surprised how they can still remember names and the jokes we had. I will recommend 53rd bank anytime. Not only there even downtown they are excellent.

As someone who works in customer service, I must say this location is absolutely outstanding. Rachael Gilliam was so helpful and polite. I would recommend this branch to everyone! Extremely impressed with their service.

It's been over an hour and I am still waiting to see the banker. Aweful. There is always, an issue being their customer.

Very helpful. Very interested in customer satisfaction and customer service.