Fifth Third Bank & ATM Eastway Dr, Charlotte

I've been banking with 53rd 15+ years. I usually deal with the Sharon Amity location. With the opening of the Eastway Dr. branch, I now bank at this location, which is in my neighborhood. On 2 recent occasions my experience was most positive. This is a much smaller location than most, but the service is not 'small'. In fact, on recent occasions, those that helped me went above and beyond. Not only were they friendly, professional and knowledgeable. They provided a follow up call with additional information to assist me with my issue. With the shortage of help due to covid and other reasons, across many industries, I was pleasantly surprised and very appreciative of the assistance and service I received.

Terrible customer service. Bank open not too long ago and the service is horrible. Very rude, not helpful at all. Couldn't do something as simple as cash a check despite having an account. "I don't know what to tell you" are you serious? TERRIBLE!

Rude customer service. Apparently you need an appointment for a simple transaction

Bad customer service Banker won't open a business account despite she is not doing anything