Fifth Third Bank & ATM S Harlem Ave, Summit

Having recently opened in Summit, I stopped by this branch one day to deposit my check. I was welcomed by Alex and he made sure I was taken care of. Always smiling and always willing to help! I’ve had issues with some features with my banking app and he’s always willing to assist. Every week when I come into deposit my check, Alex makes sure everything is running smoothly. Thanks Alex, for the amazing customer service!

I recently opened an account with this bank. It should've been a red flag when I saw that the only way to enter during "normal" business hours is if you swipe you atm/debit card at the door. However, I deposited a cashier's check that I received from another bank. I was told it would be on hold for 12 DAYS!!!! How are you seriously holding a cashier's check for 12 days when these types of checks are guaranteeing the funds by the issuing bank. Worst experience ever! I'm definitely closing this account and banking elsewhere!!!!

Don't waste your time on using the atm here. I I've only used it 4 times. Where 2 were successful and 2 were not. The ratio to that is 50%. So it's for every 2 success there will be a chance of failure once. 2:1. There is no need for an atm to have that ratio at all. All it does is waste time. This bank is on my eta, but I'd prefer to go to the on 91st and Cicero. Way better and efficient. Never had a problem there and already been there over 20 times. Where there were zero failures. A 100%, so far, working ATM which is what the public needs. We all have better things to do than wait for an ATM to work.

Waited in the drive thru lane for 20 minutes didn't want to get down because i had my four year old. I get to the window and they i press the call button and they say can you just be patient? Um i have been patient, 20 minutes for the drive thru is beyond patient. Total time spent in the drive thru 40 minutes defenitly not acceptable. O and by the way atm outside doesnt work.

Not your typical bank. I love the personalized attention you get by sitting down with a banker. The staff is super friendly and helpful. The bank gets busy at times but the staff handles it very well. I also love that I don't feel rushed when I am there.

I came in to open an account with Max the manager. I waited a while In the waiting room. I was getting a little aggravated that it was taking too long, but after Max took care of me and explain what their branch offer I forgot about my wait time. He was very knowledgeable and helpful. Would definitely stay at this location

Love this bank. The employees always go above and beyond. I have referred them to many people. They always make time to sit and thoroughly answer questions and provide excellent customer service.

I love this branch, they offer great service, I usually go by sam he opened my account, he always helps if I have any questions and knows his stuff, plus he's so tall and handosme

Worst experience in a bank by far. They’re not your usual bank where you stand in line to see a teller. No no no. This bank you have to sit and see one of two teller in their desk. Worst experience by far. Other 5/3 banks are better.

They won’t even let ya pay a payment with a debit card to pay car loan. Hate this bank. Worst ever