Fifth Third Bank & ATM W North St, Brighton

My wife opened a checking account at the 5th 3rd branch in Brighton Mi on North Street -- I happened to be w/her.. We were told that because of the arrangement my wife's employer had w/5th 3rd she didn't need to keep the $1,500 minimum amount in her account to avoid monthly fees. Two months later they started deducting $11 & said the rules had changed. She then made sure her acct. balance was always over $1,500 but they still deducted a monthly fee forcing my wife to spend time getting her $11 back every month. Either this branch, their main office or their IT Dept. appear to be unable to correctly perform the most simple banking transactions. My experience w/the branch in Mason Mi (which ended over 3 years ago) was problem free.

Complete waste of time! It's been almost a year now that our non-profit has had to battle for our erroneously charged funds to be returned from a card services merchant this branch recommended to us. They still owe us money and now I can't even reach them by phone (since no one answers) to check on the status! Completely inept and irresponsible!

I have never banked with this bank because I have heard nothing but nightmare stories about this company. My father (who is 65 years old) on the other hand was never aware until one day they lost a few deposits and he bounced checks. To straighten out the matter, he went to talk with a clerk, who accused him of lying. Amazed to be treated this way, he asked for my help. I spoke with another clerk and after providing the deposit slips and an hour and a half of my time, the matter was straighten out only for it to happen again 3 months later. The customer service is horrid with rude staff and short tempers. since the second incident, my father has moved to another bank and will tell anyone to save your time and money by choosing an alternative bank. Thank you for reading!

Great local bank with friendly and helpful people who listen and care.

I love this bank! The bank tellers are helpful and efficient! We have never had a problem.

Helpful staff and a great location. I truly enjoy banking there.