Fifth Third Bank & ATM South La Grange Rd, Mokena

I dont understand the 1 star reviews.First off, this bank ,We think is wonderful.We deal with Tracie White at this branch.Shes amazing! She goes the extra mile for you.Shes a very dedicated employee.If shes off work at 3pm? She'll stay till 6pm making sure all your questions are answered and your happy.She returns calls quickly.We love this bank.If you want a bank that has your back,.. Do business here.

Trying to change my name and address, I called this branch ahead of time to ask about I would need present with me when I come into the branch to change this info. I was advised to bring my marriage license, but was not told I would need the other account holder present with me to make the change. When I got there, they said the second account holder needed to be present to physically sign off on this. Drove 1 hour round trip to hear this when I tried to call ahead to avoid something like this. Will likely be closing my accounts with them when I return, this is not the first time I’ve had trouble with Fifth Third, and they are by far the most difficult business regarding name/address changes. The woman who assisted me was kind, but my main purpose for my visit was not successful, hence the two stars.

I have been trying to refi my home for 6 months. It is still pending. I have all my investments and savings with your bank and am about to transfer everything out to another bank due to the miserable way I have been treated. No callbacks,, not able to reach the personal banker at mokena branch. Helen Blount

Tried to open up a saving account there. was told to leave my number, and that some one would call me back to set up a appointment. Never received a phone call. Taking my money elsewhere.

they don't have enough cash to complete my withdrawal so I said I guess I would take a cashiers check if I have to, but then they aren't able to waive the fee for the cashiers check... guess that's why I'm going to a different bank.

Better bring your lunch because you will be there all day trying to get your accounts in order. Horrible service. Today, we closed out our last account because of the awful service. We are going to Chase or Harris where the service is much better.

Terrible Customer Service. Deposited a check and substantial amount of cash. Then took out an amount for less than deposited, in the form of a cashiers check. After this all occured, I check my account later only to see a couple hundred dollars in overdraft fees. They tell me later that I didn't have the available funds to take out the amount of money that I did even though it was for less money than I deposited. Funny thing is my account had a positive amount when we saw all of the fees. They refused to refund all of the fee's. They would only agree to half. We are leaving this bank for Chase. Fed up! Shady business practices.

I’ve been doing business here for about three months, and so far I am unimpressed. I called with a question, and had to wait hours for someone to call me back. Told me they’ll get back to me… Hours later I’m still waiting for that call.I’ve done business with another bank for 30 years. If I call with a question that they can’t answer, they got the information and called me back within minutes.

If you aren’t of the Caucasian skin tone they treat you absolutely terrible .I’ve never had such bad service at a bank before. I’ve been here several times and it’s always the same thing.

Very convenient location in mokena. Been going to this bank for years, great people who take good care of there customers.