Fifth Third Bank & ATM S Us Hwy, Casselberry

Absolutely amazing tellers, friendly bankers, the most helpful manager. I definitely would recommend this bank to all my friends and family. I was immediately recognized the moment I walked into the bank. All employees made me feel so welcome and at home here. I will definitely be returning here in the future. Overall I absolutely love my banking experience with fifth third.

I use this bank for a lockbox and I recently had an issue with my box not opening because of some kind of technical issue. I needed to retrieve some time sensitive documents and they set up an appointment immediately to come back where a locksmith was there early and solved the issue. I definitely appreciate their customer service and support as these issues can happen and I will continue doing business with this bank and location because of it.

If I could give this a negative 5 star review I would. After almost one complete year of my account being closed. They then send me an email stating my account information is being changed. I haven’t logged in so that isn’t really possible upon calling I got greated by TWO of the WORST customer service reps I have had the displeasure of communicating with. They couldn’t even let me finish a sentence to gain full understanding of the issue at hand. Did not get the issue resolved highly disappointed and disgusted by this.

Branch manager treats customers as criminals not customers. I have never felt so mistreated by a bank employee in my life. I will no longer do business with 5/3 because of the experience I had this afternoon in the Casselberry branch.

This bank is completely awful. I came here for a simple task and I was treated so poorly. I was accused of being someone I wasn’t when I have all my identification on me. Even if there was an issue, it’s how I was treated and degraded as a person. No one deserves that. Willie, the manager is terrible at showing customer service and management skills.

Short version: Christine and Ben wasted two days of my time knowing they couldn't help me and that I wanted to close my account. I went into this branch to close my account after a horrid customer service experience on the phone. This situation was so bad that yhere is now an open internal invrstigation about it. I was told by Christine that the manager would be able to help me and she would speak to him and call me. This was at 11am, she left a message at 5:30 asking me to call her. I called immediately with no answer. I called 4 times the next day only to be blown off, when I insisted they put her on the phone she told me she never said she'd speak to the manager. She said I needed to do that, yet I was never told his name, given his number or anything. Doesn't add up. The manager, Ben finally called me and said he wouldn't help and actually questioned why I was seeking help in the first place. ?!?!?!?! No one knows what they are doing and they will lie if they have to just so they don't have to do their jobs.

If there was 1/2 star, I may give that, they really don't deserve a 1. Horribe, incompetent bank to work with. Messed up my non-profit organization account twice,. The first time granting access to other people not associated with our account, the second time not filling out the proper paperwork. DO NOT USE Fifth Third for any reason. They are not friendly, and are very incompetent!

They placed a hold on a mobile deposit siting possible fraud due to an alert that possible insufficient funds from the person who wrote the check. Called CS fraud dept. told me to go to branch (Casselberry) and show proof that the funds was taken out of the check writers account. I did that and they STILL kept the hold. No one knows what they are doing called around the world and different solutions that don't work RUN FROM THIS BANK GO TO A BANK THAT HAS MANAGERS WHO HAVE BEEN THERE FOR YEARS WHO KNOWS HOW TO HANDLE PROBLEMS. The manager does not care and acts as if everyone is trying to get over.

I don't know how this branch is getting such low reviews because my experience has been positive and effective. Everyone there has always been friendly and helpful, and when I'm inside it has a good feel, a comfortable feel.

I love fifth third already but Isabel Drake was especially nice and professional. Thank you 53rd and extra thanks to Mrs. Drake!