Fifth Third Bank & ATM Sycamore Rd, Dekalb

Let me start by saying I wish I can give this location ZERO stars. This has been the worse experience I have ever had with this bank. I spoke with an employee who name is Lexi on 04/28/2022. She is absolutely unprofessional and I wouldn’t recommend anyone working with her. I needed to make an emergent transfer and she was willing to help me until I wanted to work with the previos employee I had worked with in the past. She got upset and said she have the same authority which is fine but she wasn’t willing to fax me the sheet that I needed to complete the transfer. She said I needed to comment into the bank even though she knew I was out of state. Her colleague didn’t have a problem with this transaction last time and this is why I requested. Lexi proceeded to tell me she’s not going to do it because she “like” her job and that procedures has changed which is false. So I called another branch that I have history with that’s located in Florida and this entire transaction was done within 10 minutes.

Hands down the worst bank ever. Bad customer service. Rude employees. They have marked my paycheck from my work as fraud 3 times even though there was nothing wrong with it. They called me and scolded me for using my savings account in a way they don’t approve and explained that’s why they said my paycheck was fraud. I transferred money out of my saving on a weekly basis. How that is fraud I have no idea. They would not change my name after a divorce because they need to know I was “actually divorced” in the horrible managers words. They have put my money in the wrong account before. Absolutely horrible. Can’t believe it’s still a bank!!!

Worse Banking Experience at 5/3 Bank - Dekalb/Sycamore Branch. On 9/20/21, I noticed a transfer I made to my other account had not reflected. I immediately contacted both banks to help trace my funds. When I communicated with 5/3 to make sure a hold could be placed on the funds, I was directed to go to the branch and dispute the transaction. On 9/23/21, at the 5/3 Bank - Dekalb/Sycamore Branch, I was advised to wait for ten working days (who waits for 10 days?). I insisted the transfer be interrupted and investigated as they could clearly see the name and account did not match; however, 5/3 insisted that it was my fault (what a nice way to assist your customer). On the other hand, the receiving bank was a small bank - Illinois Community Credit Union, this bank took their time to track my incoming transfer and flagged it. They stopped it from going into the wrong account and did the needful. The customer service rep. at 5/3 was the least empathetic and less helpful. Please, never save at 5/3 bank, You will never be assisted when you need them the most.

We've been trying to get in touch with someone at the bank for two days. Lucky it's not an emergency. No one will answer the phone or return calls. Now on hold with 800 number for fifteen minutes and counting. Time for new bank

customer service is very poor. i called 3 times and the last time my calls was outright denied and i was sent to voicemail.

This bank should definitely work o customer service. I walked into empty bank and I recommended someone to open a account and the lady told them appointment only and laughed afterwards. I been with fifththird for some years and after that experience I will never recommend anyone I know to bank here and I will be switching banks

I have SO MUCH trouble calling!! Always get a recording. PLEASE add call back program without going to web! What a pain. I've been a customer for years. This is making me th ink I need to find a new bank....

**False information---No Bankers available --- System issues** I have been 3 times here to open a bank account and they couldn't help me all 3 times. I called the bank to check with them about the documents I needed to open an account. I was given false information about it. So the first time I had to come back home because I didn't have enough documents. The second time I showed up the said they did not have any bankers to help me open a bank account. Today for the 3rd time when I showed up they made me sit for 45 mins and told me they couldn't open an account because they ran into a technical issue. It's not just their inefficiency. I don't want want to save my money into a bank that runs into IT problems. I tried talking to the bank manager ( I choose not to mention his name) but I did not like the tone in which he spoke to me. Was shocked to see such bad customer service.

This is the worst branch I have ever had to deal with. Usually my experiences at other branches are good but this one has been awful!!!!! I have been using this branch for about a year now semi frequently. I dread it now and look for other branches when I am not in DeKalb. If you ever need to speak to the manager which seems to change quite frequently, they are never there. The policies change from day to day depending on who is the teller that day. I hate to leave because all of my accounts are with this bank however after todays nightmare I think that it is time to just make the move. With so many other banks here I think this week I will close my accounts after 15 years and go some where else. If you are looking to open an account please take the time to do your research. I promise that you will not be happy with the staff or service at this location!!!!!

Retraining staff on customer service would make my day a 5th 3rd better. Also consider opening drive through earlier. 9am is a little late, there usually a line at 9am waiting for drive to open up. So there seems to be a need