Fifth Third Bank & ATM Main St, Cincinnati

Every single time I call fifth third bank I sit on hold for an hour minimum just to pay my loan. This is absolutely ridiculous!!! Worst bank I have EVER dealt with in my life!!!!

Went in to open a checking account and was treated like one of the family immediately. I could’ve stayed and chatted with Ana all day, and I almost did without knowing! She was so pleasant and welcoming, with a level of professionalism and humility that should be taught (by her) to many customer service facets. Anyhoo, thank you so much!!

My experience has been wonderful! The personal are Accommodating and quite professional not to mention patient.I'll certainly recommend banking with 5/3 to my family and friends. I've never had the slightest issue with reaching someone whenever I called.

Wonderful service at this branch. The staff is always friendly and helpful. I have been a customer for almost 10 years and go in to see them once or twice a week. I have seen many changes over the years - the staff, the new location. But the quality of service and the quality staff is a constant.

This branch has always been good to me very happy with there service 👍

***** AWFUL AND DISGUSTING BANK AND CUSTOMER SERVICE !!****** ..........I HAVE ONLY BEEN BANKING WITH FIFTH THIRD BANK FOR ONLY 5 MONTHS AND I COULD HONESTLY SAY THAT ALL COMPLAINTS ARE 100% VALID AND TRUE!!.....THEY ARE THE WORST BANK I HAVE EVER ENCOUNTERED! ......FIFTH THIRD BANK COULD NOT EVEN HANDLE A SIMPLE ADDRESS CHANGE!!.......SO HOW CAN ANYONE TRUST THEM WITH THEIR MONEY? .........I AM NOW LOOKING FOR A BETTER BANK OR CREDIT UNION WITH SOME CUSTOMER SERVICE!!!

Multiple difficulties with a fraudulent charge and processing a home equity loan. The process for our home equity loan took well over the 45 days they quoted. Voicemails were full! I am and paying interest on both the home equity loan, now, and a loan with 5/3, itself, that it was supposed to have paid off! The fraudulent charge is under “dispute” for probably at least the 9 week’s they quoted me. And it was a charge 5/3 notified me of as being fraudulent. Other charges were made within same hour in Ohio as a Jeanie withdrawal in LA, California! Not sure why I have to wait 9 weeks on my money for a dispute. If they deny my “dispute’ and deny the “provisional” refunding of the charge, I will likely get charged outrageous amounts for overdraft fees, then!

When I logged into my 5th 3rd account, their website trumpeted in large font: “If you’re affected by Hurricane Dorian, Fifth Third is here to help.” I had to evacuate my home and my city due to Hurricane Dorian. During the time I was gone (Sept 3rd and 4th), 5th 3rd was scheduled to make a monthly transfer from my local bank to my 5th 3rd account. This monthly transfer was scheduled for September 4th. I called 5th 3rd on September 3rd and asked to have my monthly transfer canceled for this month because my local bank was closed due to Hurricane Dorian and I had no way to get money into my local bank in time for the next day’s transfer. I explained to the 5th 3rd representative the transfer was more money than I had in my account and I did not want to be overdrawn. The gentleman at 5th 3rd said he could cancel the transaction, but it was going to cost $30 to stop the transfer. Since all of this was happening as a direct result of Hurricane Dorian, I asked if he would consider not charging the $30 fee. He agreed. The next day, I checked my local bank account and I was overdrawn. Turned out 5th 3rd made the monthly transfer anyway. When I called 5th 3rd to ask if something could be done, I spent 12 minutes on hold. Then I was disconnected. I called back. The 5th 3rd representative answered the phone saying, "How can I make your day a 5th 3rd better today?" What a joke!!! A better way to answer the phone would have been, "How can I make you wait on hold, promise you service because you've been impacted by Hurricane Dorian, and then do absolutely none of what I promise today?" I explained the situation. The 5th 3rd rep kept me on hold another 7 minutes while she consulted a "specialist". Since I was now overdrawn in my local bank account, and because 5th 3rd had promised to cancel the transaction that had caused my account to be overdrawn, I had asked if 5th 3rd would reimburse me the $35 I was going to be charged by my local bank (I said nothing about the 47 minutes, total, I had spent on the phone with them) . Finally, the 5th 3rd representative came back and simply said, "No can do." What? Is this the Beverly Hillbilly's or 5th 3rd Bank? How about something professional like, "I'm really sorry for the inconvenience we've caused you Ms. McCabe, but unfortunately, there isn't a way for us to reimburse you for the $35 charge we caused by overdrawing your account (after we promised we would not do that)." Just another bank pretending they care about the customer, but in reality, not giving a rat's posterior. Does anyone do the right thing anymore – even when it might have a negative impact on their “bottom line”?

The worst bank ever. I'm closing my accounts. Do not bank here customer service is bad and they will keep taking your money.

Most dysfunctional bank system ever Call the 1-800 number about auto loan. Enter so security number asks for atm pin. You have to listen to prompt 5 times. Enter atm Then on hold forever. Then agent asks for your soc security number Clueless. Horrible. Refinancing now not to deal with this 1980’s I T Challenged bank