Fifth Third Bank & ATM N Milwaukee Ave, Chicago

Went in to deposit a check the other day, was helped by a teller and a banker. Extremely knowledgeable and helpful. The new bankers are a lot better than the previous ones I’ve dealt with. The employees are much better than the actual manager. The branch has great employees but horrible management.

If 0 stars was an option I would put that. This bank is terrible. Never bank with 5th 3rd for any reason. They will set you up with checking accounts that charge fees for minimum balances (something no banks do anymore). If you have a mortgage with them they will try to say you have issues with your insurance coverage. Send you letters stating such, but when you call to try and iron out the issue will deny sending letters and tell you there are no issues until they try and charge you an absurd amount of $ for their own insurance coverage.

Do yourself a favor and go to a different branch. If you love terrible customer service and long waits, this one is for you. I have been a customer for just under 30 years, so I have been to a lot of branches, this is the worst one I have been to and I have given it multiple chances but employees have no interest in helping or really knowing what they are doing. Rude and incompetent. They should have never closed the one on Division and Marshfield. The next best one in the area is off Western and Augusta.

Do not answer the phone. The app is always under maintenance and never even improves. Finally frustrated enough to close my account with this bank. With all the competition you think they would try even just a little bit.

Very upset that they aren't more helpful. They just listen to your issue tell you what you want to hear and hurry you out the door and then don't address it. I been forced to close my account. Which sucks because I liked the bank until this issue.

Horrible auto finance agreements. If you bank with them they will take money from your other account with them before due dates. Spoke with phone representative “Jenny” to get an understanding and she began yelling and speaking very rudely. I do not recommend them at all.

they never answer the phone. Legit have employees screening calls smh

Just about the most pleasant bank experience I've had in Chicago. The employees always greet you with a smile on their face.

They are the worst bank and terrible customer service. should be 0 stars

Great customer service! Awesome staff. I came in upset from another location and they attended me right away. Jovanny and the manager there were great help! Extremely satisfied !!!