Fifth Third Bank & ATM Cherokee St, Kennesaw

I don't even use this bank but my negative experiences have taken place as a witness to my girlfriend's struggles. The first was when the ATM ate her debit card. The second is a collection of horrible business management. She was overdrawn for a monthly subscription payment that she had cancelled prior to the fee. The bank's response? "Watch your account better." So she decided she'd have to bite the bullet and pay the overdrawn amount and, who would've thought, the ATM's were conveniently "unable to process her request." Since the overdraft fee is assessed daily, she'll be charged $35 everyday that they remain clueless about how to run a business.

I am Korean. My car was overdue. The car dealer got the wrong address. I did not receive the mail. I went to the bank to pay. The staff here is very kind. An older woman. My husband and I can not speak English. She slowly told me. And she kept smiling. She helped me quickly. Thank you so much. Foreigners are hard in America. But America is lucky to have someone like her.

I don't know what these other people with bad reviews are talking about... I think 5/3 is a good bank, personally. The employees take their time to work with you and if your like me new to banking they are very helpful and explain things very thuroly 1(obviously I don't know how to spell...) . But like I said, it's a good bank. Especially for first time bankers

To get my business this bank told me they will waive the monthly fees to get my business. They waived the fees for the first few months then they quit doing it. Also they have a young staff with poor customer service skills.

I went into this branch on 08/22/2016 and was treated very poorly bye the manager Vicky.I wanted to get a cashier's check i took out my drivers license and ssi card with my debit card that is actually from a different bank!!!! all of the items have my name on them Vicky looked at the items and then made me repeat 3 times what it was that i was trying to do by the forth time she said maybe i am confused!!!as i am reviewing your account you only have $700.00 dollars in it I then stated that...thats why i gave you my debit card she then looked at my Georgia driver's license and said that i needed to have a second id i then said that...thats why i gave you my ssi card... She then stated that i needed to have a different Ga license that she could accept i then stated that i just renewed my license and as you see that it is a Ga license this is the same license that was good enough to open the account why is it a problem now the entire time she was very disrespectful i could tell by the look on the other two tellers face that they were ashamed of her actions and that the information she gave was not correct.. Mind you i had 6 other cards with my name on them not wanting to give into her wanting me to act out i politely asked for my documents i went right to the Customer desk in krogers were in minutes the young lady helped me....I say this all to say be careful who has control of your money I will never go back there!!!!!!

The lobby tellers are very accommodating and provide exceptional customer service. I love the transparency of this bank.

Phone number is correct, branch is now located in the Kroger on Jiles Rd.