Fifth Third Bank & ATM Tryon Rd, Cary

I would give no stars if possible. The worst banking experience ever, and I have finally closed all my accounts and moved on. Not wasting my time trying to help them get things right--this bank is completely broken, the systems fail continuously, the staff is incredibly untrained and unprofessional, it is unrecognizable from just a few years ago. A warning to anyone considering a banking relationship with Fifth Third...don't do it! Find a bank who earns and respects your business and is competent and honest when handling your money.

Edit : i want a regionals phone call ASAP. :Well... where can I start, I opened an account online this Tuesday. My payroll went into the bank Wednesday because of the 2 day early thing. Than 5th 3rd froze my account for fraud. I work in banking for over 10 years in my AML department so I know how these things go, so I talked to their fraud department. They said I either need 2 photo ID'S which the patriot act states since I'm a u.s citizen and not a non resident or resident alien.. I only need a u.s drivers license and a debit card. Or 5th third wanted a photo ID, a bill and my social security card. Well..being 27 I did not have my social security card on me but I had my tax returns printed which has my social security number on it. I printed out my duke bill and had a valid ID while I'm in front of a banker while she's on the phone with fraud department. I am who I say I am. But wait there's more. It wasn't enough to release my direct deposit. They said they could send a text message to me to verify me. But my phone number was too new so I wasn't in a phone verification system. I told them I have an old number that I could try to access, they said that number would be fine because it's in their system. But At&T already shut that line off...I had to pay at&t 133$ to turn that phone back on just to receive a text from 5th 3rds fraud department just so they can release the hold off my account so I can pay rent! Because if not I was going to have to order a social security card and have it mailed to me. I was going to contact some law firms because I'm in AML, and what you guys put me through i would of ran you through the ringer. I hope everyone sees what's happened to me and thinks twice before 5th 3rd. You've violated my rights.

Horrible service and atm. I couldn't even deposit money into the atm. Everytime I click finish deposit, it clicks on return money. I've tried 5 different times to press a certain button, but it wouldn't. Don't ever come here!!!

Wort bank overall even down to customer service. I would rate it no stars but don’t have a choice . The location definitely doesn’t do any justification for the type service the provide . Horrible bank & wouldn’t suggest at all !!

Your account setup questions are offensive. How dare you assume I have children and make EVERY OPTION about kids. Not everyone has kids and not everyone wants kids. I am a human and not a vessel for childbirth. How dare you assume I am.

Literally the worst customer service i have ever experienced. To set up the smallest things such as auto pay, you will be on hold for over 2 hours without being able to set up a callback number. Everything about the loan process here is horrible. The website is also very counter-intuitive and seems purposefully confusing. I would steer clear from this company at all cost if possible.

Horrible customer service. Never called me back. Will not be doing any type of buisness with this bank. I believe his name was Abdu

I originally banked with 5/3 in Ohio and when I moved to Cary this location had poor Management so, I took my business elsewhere, but I’ve recently been made aware of new management and decided to stop in to possibly go back. I am pleasantly surprised! New management is so much better, especially Shawn, he was so kind and helpful and I’m once again happy to be banking there. Glad to see new faces and the place turning around!

This bank is terrible to deal with and most of the employees lie terribly. I have been with this bank ever since they were Old Kent and they've gone done hill. They robbed me of over $290 in fees this week and refuse to give me my money back for their error. Apparently their systems don't work well together, so if you open one account at one branch and then open up another account in another branch they lie and tell you they linked your accounts together so you won't get overdraft fees. ALL LIES!!! Going to choose my account tomorrow and I can't wait. This is not the first time I've had troubles with this trashy bank and their terrible Customer Service. I can't wait for the day they sell out or go under!!!

Best financial advise from Abdo Bouraphael! Highly recommend you go see him for all your banking and loan needs. Great experience all around at 5/3 Bank.