Fifth Third Bank & ATM Sherman Ave, Cincinnati

I got locked out off online banking because I attempted to transfer money from my main bank account to a new 5/3 checking account. It’d be nice if the higher ups in the bank sent me an email saying why I was locked out when that happens (calling the help line is awful), but this place was friendly and quick at getting me back into my account. I’ve had 2 great experiences here with customer service.

Love my Norwood branch!! They are awesome. Very friendly and always willing to go that extra mile to help!!

Drove 4 hours to Cincinnati to help finance a car for a student. Bank has paperwork and set an apptmt to sign for loan. We are currently on our 3rd hour of waiting for corporate to send along paperwork. If paperwork isn't to the branch by 5 the bank will close and will need to drive back home empty handed. Of course will need to drive back if and when corporate decides to complete their paperwork. I dumped 5th 3rd years ago in Tiffin because of poor service and fees I'm thinking they will be looking another young customer.

I am in awe at the customer service I experience every visit with this bank. I often drive out if my way to come to this bank location. J.D is my favorite teller as he is always kind and intrested in my concerns (if I have any at all, way to go fifth third!!!!). The lobby is clean and the other reps are very polite. The branch manager Alec, has greeted me personally several times and it always makes me feel very special. If you need to go to a branch, make this your go to location. KEEP UP THE AMAZING WORK

This bank is not senior friendly. Unwilling to help with mortgage during this stay at home order. They think it is a take your home order. Americans help each other in time of need so this tells everyone you are not one of us. I'm sure you will get a bailout and take a lot of American's homes. You parents should be proud until you take their home.

All they worry about are fees. They are the worst bank!! They make mistakes and then charge you? I would suggest Key Bank :) They are customer oriented and appreciate you as an individual.

Ethan, Bethany and JD are always very friendly and always help me with what I need. I go to this bank for everything. The atmosphere is very welcoming and happy👌😊

Friendly staff and clean atmosphere. Have never had any issues at this branch or with the bank in general.

Best customer service I have ever had at a bank!

It’s super service very nice staff