Fifth Third Bank & ATM Michigan St, Grand Rapids

We have used this branch for well over ten years. We appreciated that the staff was diverse, always friendly and very helpful. In the last year the diversity has disappeared and the service has become shoddy to be polite. We will be using other branches that do not treat their customers and the community this way.

We received outstanding customer service from Personal Banker Julie Wing on sorting out an issue with a 5/3 credit card. Calling the number on the back of the credit card was a frustrating experience. On the other hand, Julie was compassionate, knowledgeable, and thorough in resolving the issue.

I’ve been with fifth third for about 3 years now they horrible the workers talk about they customers and think they can’t hear them they set appointments up just for they can say they didn’t schedule you. MICHIGAN ST FIFTH THRID is the worst kind of peopl ever. especially Netsanet She rude and little miss rosey all she do is gossip about there customers. Lauren have people set up appointments just for she can say she didn’t see it in the calendar I’ve had to wait approximately over a hour to get seen DONT COME TO MICHIGAN ST FIFTH THRID BANK unless they get NEW EMPLOYEES that actually wanna do they job.

I've been a business banking customer for over 10 years and today I deposited a CASHIERS CHECK from Macatawa Bank. The teller took several minutes to get back with me only to produce a letter indicating they would be placing a 10 day hold on the cashiers check. I asked why and she said because I've had overdrafts in the past. Yes, I've a had a few overdrafts that were paid within 24 hours over the years (the price of doing business) and trust me, Fifth Third got their fees out of it. But the point is, This bank is simply out to hold my money and using this bs excuse to do it. Complete nonsense and I will be closing my accounts ASAP. Good job Fifth Third, you lost a long time customer!!!

This bank is a froud !!!!They open accounts without custemers knowing.Read the news Be verry carfule when open am account here.Get your credit card to another bank.Just read the news and reviews of this outlaw bank!!!!

So happy to see Rosi back here. She is always a sweety, and really easy to work with.

My experience here was good. The people working are friendly and quick with your requests

Eva is a sweetheart. Always has a smile on her face.

Slow service and one of the worst websites and phone apps I have used.

I love how I always get welcomed when I walk in .