Fifth Third Bank & ATM N Green Bay Rd, Waukegan

Employees and managers in this location give the worst service they are not there to help please don't come to this location if is possible open account in different bank

Yesterday (11/1/2021) I went in to try to get a STATE letter notarized, the notarized refuse to help, due too last names that were switched on paper but were both on my ID, I also had paperwork proving last names and date of birth but we didn't get to that because she denied ryt away with any questions. So I went to the NORTH CHICAGO public library which the notarizer there (by the way really nice lady) took a look at all my paperwork which she said ("all prove is here"). I'm really glad I got help after all. But disappointed thinking were my girfreinds banks can help🤦‍♂️.

What is the deal with the atm at this bank???? Honestly 5/3 times I use the atm here, either it isn't working or it takes my money and card. When it took my card and money and I called customer service because the bank was closed, the representative gave me such an attitude. There's always something, I even have trouble cashing checks at my own bank so now I literally cash checks at Chase...don't know why I still bank with Fifth Third.

If I could I would give zero stars The employees treat their customers horribly and belittles them. the manager Dulce is just as bad instead of being professional about a situation she treats people like their children. instead of helping the situation she one sides it and when asked for corporate number she tells a customer to look it up themselves. OK well I hope she gets better training on How to treat people. We will never go to. This branch again.

So they have me come in for opening a bank account and the branch manager basically told me sorry we have no banker we’re short staff ! Go to another location not our problem !

I currently go to school 3 hours and want to call Fifth Third to ask some questions about my account. However, this establishment never answers their phone regardless of what time I call.

This bank is by far the absolute WORST.

Slowest bank ever I wait 20 min in line every time I come always understaffed and very slow service

Never use this bank. Horrible people horrible service! Get a new bank! Never bring a child with you they will refuse to let them use the bathroom!

After 16 years of excellent customer service I do not know what is happening with the staff who according to they cannot attend the window when before if they crave it And that we are with the healthy distance. And yet they did not deign to attend when I let them know that I was coming with children in the car and that I could not get out to enter and that they had already attended to me before and there was no problem Well I think it is something of me that I am the one who decides when and when I do not treat you according to the staff. 🤔🤔