Fifth Third Bank & ATM E Thompson Ln, Nashville

Started out good. Quickly went downhill. The person who entered my info neglected to put in my apartment number so my debit card didn't arrive. A week later, I asked what was taking so long and the the teller blew off my concern. I was told by the teller that it could take up to 10 days. That's all good, but would it have killed him to check? He would have discovered the error. As a result, my debit card took two weeks to arrive. When I went in to deposit a check, the employees acted like it was my fault the apt number wasn't put in. The app is ridiculous. I can't use Zelle, even though I followed the instructions, transfers to linked accounts take forever. I called the customer service number and there's a wait that's over 30 minutes. This experience has left a bad taste. I'm planning on closing this account. People warned me this wasn't a good bank. Should have listened.

I have been a customer since this bank was built on East Thompson Lane! Jamal was one one the ONLY bank reps that hands down went above and beyond for any customer at anytime, even 2 mins before they closed the doors. I recently bought a money order on 9/9/21….the lady asked “would you like a envelope?” I replied, “Yes thank you!”….the envelope was a standard envelope. I mailed it from my local post office. The person I mailed the money order to did not tell me that they closed their P.O. Box. SO THIS IS WHERE USPOSTAL Services drops the ball…. They can’t find the money order at this point…. The bank has stated they of course have to wait 90 days to reinstate or to refund the money order ( which is understandable) …. So I go to my regular banking location at East Thompson Ln (the turn over and amount of ppl that come through this location is ridiculous) THE SAME LADY THAT GAVE ME THE ENVELOPE tells me that since this is on a Saturday and she doesn’t know how to take care of a transaction like this I will have to wait for the manager on Monday morning. It’s the principle of me having to come back… the fact that this employee is not trained to do her job… it’s the fact that EVERY TIME I walk in this particular location she is utterly rude and acts as if she doesn’t know or like her job. After calling another location and finding out who the actual manager is “Carlos”and speaking to John at the 8th Ave location (he was very kind and apologized on her behalf and helped me SOOO MUCH) he let me know when new locations are opened they do move bankers around and I was able to find out where Jamal was transferred. I will travel for good service. No joke. I won’t use a particular place just for convenience. I will travel for good service and respect. It may be time to close my accounts anyway and use a different bank. I don’t need someone holding my money or receiving my direct deposit’s to treat me like I don’t matter to them or just be rude and treat me like another number. I don’t know if she just doesn’t like her job or what but it shows.

A couple days ago I lost my debit card and I came into this branch to put money on my 360 card, I asked the lady to transfer funds from my checking to 360. She takes me 360 card, looks at it and puts the information into the computer, after a couple minutes she hands me my card back and says that it had been done. After I had left I noticed that she had transferred my money into my goal setters account.... so I called back, a man that’s been very rude to me before answered and I told him what happened. I had the card but since it was in my mother’s name I couldn’t use it in my account. Why didn’t they women at the branch tell me that instead of doing whatever she thought was right? She obviously needs more training if she wasn’t going to tell me I couldn’t do it like that. So yesterday, I called ahead of time and asked if I could come into set up my own 360 card. When I got there they said that they would be right with me. I waited for a good 15-17 minutes while other customers jumped ahead in front of me. I had to go to a entirely different branch, that was 13 minutes away. When I got there they woman got with my right away it I was only in there for about 5 minutes and she was incredibly nice! I don’t recommend going to the branch on Thompson Lane at all. Make the trip to a different branch it’ll be way better and you’ll leave satisfied.

I do not have an account with 5th and 3rd bank. I stopped at a Nashville Mapco to withdraw a few bucks. I was charged $3.50 then $3.00, $3.00, $3.00 to withdraw cash. I called the bank. I don’t have an account with them so I’m out the extra $6 they took. I explained I would be leaving a review. Buyer be ware, they over charge.

I've never come to this branch since I had my checking account opened with 5/3. DARIYAN from this branch is the worst banker I've ever dealt with. She's very rude and she does not know how to do her job correctly. She would close my account without any reason, and say "I'm just a messenger." Feel like she's been profiling me. Stay away from this branch, especially banker DARIYAN. Even if you open account online, and somehow your account got assigned to this branch, do yourself a favor: request to transfer to a different branch.

Bank routinely closes earlier than posted hours. I have experienced this on several occasions. Customer service is very poor. Difficult to contact bank branch by phone. Automated system does not route calls to main call center. Nearly impossible to do business with this branch

I opened a account with them because of a promotion going on. Turns out they lied to me about the promotion and didn't follow through with what they said they would do for me after I was reassured 3 different times in a 2 week spand. I'm very upset with this bank and they will say whatever you want to hear to get a account open. Don't let them trick you like they did to me. Thanks for a waste of time fifth third bank. Good bye!

Jamal and Ralph make this branch the best in the city. I have closed my business account today and was treated with utmost respect. Both have always gone above and beyond to help with anything I have ever asked. Without a doubt, these two have been a pleasure to work with.

this bank had to send me a debit card 5 times lol and as if that wasn't enough because i complained now when i go in (even though they know me) they want my drivers license,my address verbally, what state I was born and what my mothers maiden name is.... I've literally watched others just pull out their debit cards and swipe but they say mine is necessary due to "security purposes"... Steer clear of this biased bank! These people are RUDE, RUDE, RUDE ,d keep typing and it still wouldn't be enough!

Great people in this branch. Everyday Ralph has a brain teaser question for the customers to ponder while they wait for exceptional service.