Fifth Third Bank & ATM 2nd St, Cuyahoga Falls

Very unpleasant people working there ..customer service is terrible. A smile or responding back to have a good day wouldn’t be so hard ya know.

5/3 as a whole is the worst bank my husband and I have ever had the displeasure of doing business with. From the beginning, our mortgage broker cost us hundreds of dollars on our house deal by simply not providing correct forms, and could have cost us thousands more in court fees if the sellers had not been understanding. Since then we have done nothing but receive the run around and had fees applied to our loan through their own employee's incompetence. This particular branch has been less than helpful and quite frankly rude and condescending. My husband and I should not be spending our rare days off in a covid unsafe environment to perpetually correct the incompetence of the staff of this branch to then have it be implied their inability to successfully enter information into a computer and properly communicate how their own procedures work is our own fault and we are unable to pay our bills. As frontline healthcare working DOCTORS we were offended, not to mention how others currently struggling to pay their bills in this hard time may have felt. We will never be returning to this branch and can't wait until we no longer have to be associated with 5/3 again.

A banker there 'fixed' a mortgage auto payment issue we had a few weeks ago. After getting a late fee notification, I went back to speak with the same banker. He did everything in his power to try to shift blame from himself to my wife and I, then implied that my check may not clear at the end of the conversation. We left frustrated, offended, and wishing to never do business there again.

If you’re planning to bank with fifth third, turn away now. Horrible experience. Their overdraft fee is 70 bucks. They take money out, and don’t give you a chance to put cash into your bank like normal banks. Planning to discontinue with this trash bank. I had a “bad check” and took them a week to tell me. So I had $200 worth of overdraft fee, can’t even get my money back because they’re stingy, and that’s how they scam people. Go with PNC Bank.

Do yourself a favor and don't be a customer. They are argumentative and not helpful at all. Pain in the butt always an argument and never helpful. Logan offers horrible customer service save yourself the hassle if getting ripped off by your own bank.

Extremely helpful when needing honest answers to tough questions! May not be what you want to hear but always helpful, in these trying times. A special shout out to Logan, Matt, and all the hard working tellers:):):)

Literally can’t wait to close all my accounts.

Horrible home buying experience. Delay after delay from the bank. Avoid Mortgage Loan Servicer Robert Dawson!

We've been pleased with this location. Nice staff. Good customer service.

Very slow service. Some of the staff is very unfriendly.