Fifth Third Bank & ATM Nolensville Pike, Nashville

Absolutley the worst bank. Spent the past 5 years with them without a single good experience. Most recently had 2 seperate fraud charges on my account, called and disputed them after a nightmare weekend as they dont have 24/7 customer service and are closed weekends. Was told the account was blocked and charges disputed but i woke up again today to a 1700$ charge. Called customer service again to figure out how this happened and turns out they didnt block the account at all...then proceeded to transfer me to 5 different departments back and forth. Im currently one hour and 3 minutes into a phone call where i simply wanted to dispute charges and freeze all accounts and have gotten nowhere. WORST BANK EVER

Do not run your company with 5/3rd. They will charge you fees on everything. Do not have an overdraft. That will cost you $250. They have the game rigged. Not a trusted business partner. SAD!

The people at this branch are always very friendly and helpful. I don't go into the bank very often, preferring to do mobile banking, but any time I have gone in, they have made it a very quick and easy process. They are always willing to answer any questions I have as well. I'm always pleased with my experiences here.

Huge shutout to Regina the branch manager for helping me resolve my issue. This particular branch has helped me twice already where as another one hadn't followed through with customer service. Thank you Regina foe going above and beyond in helping me. I love your branch and will continue to keep going there even though it's a little out of the way, it's the service I love! Thank you!!!

Beware when you change money for bundle of coins. I got rolls of dime, nikel and penny & guess what? Each bundle is missing few cents. I understand if one roll is missing a coin, but total of 8 rolls were missing at least one each resulting in 50 cents short total. My loss is only mimimal, but something seems not ok. Imagine if every single roll is missing one, it accumulates and the amount could be much more than a 50 cents. Guys, make sure to count coins before you dump it in cash drawer.

I stopped by this branch Saturday night to use their drive-thru ATM, and the machine kept both of my debit cards. I stopped in the branch the following Monday morning to try to get my cards back, and the teller informed me that their ATM automatically captures and destroys any cards that are not issued by Fifth Third bank. She said this was standard Fifth Third policy, and then claimed this was standard policy for every other bank she'd ever worked at. Obviously, I've never heard of any bank having this policy, and said as much. I also suggested that, if it was in fact their policy, posting a notice on the ATM that non-Fifth Third cards would be lost and destroyed should be a given. She kind of talked to me like I was an idiot, and made it sound like I should've known better about this "common" policy. I called their corporate headquarters when I got home, and was assured by the customer service rep there that Fifth Third has no such policy, and that she'd never heard of any bank with such a policy. As a small business owner, this handcuffs me for the next few days until my new cards arrive in the mail. I have no idea what this branch is thinking, but I'd bank somewhere else.

Kevin at the Nolensville helped me out this morning and he was absolutely amazing. He listened to my whole story about a fraud charge on my account and a less-than-stellar customer service over the phone - which was honestly just me venting. With that information, he did absolutely everything to help me out.

Was just here 9/15/2017 to make a few deposits. I had to do them in 3 separate ones as they were daily deposits and needed to be set apart. The girl working was obviously frustrated, I get that. But she was anything but nice to me. After she finished she didn't say a word, not 'you're all set, have a good day' or anything. I stood there for a minute waiting and she looked at me like 'what are you still doing here'. Just rude. I bank here all the time and have never been treated like that. If you don't like working at a bank, then don't. I work with the public as well and I know that it sucks sometimes but you still need to have good customer service. Very disappointed.

I went to this location to make a loan payment and the gentleman Islam took the payment but put it towards the principle now I'm getting calls saying my monthly payment was never maid being charged almost 100$ in late fees and all types of other charges for the mistake of their employees. I've been trying to get this fixed have talked to 3 different people on the 800 # .this is exactly why I have closed my bank accounts with these people.to many issues and problems with the people not doing the job that they are paid correctly.

The staff at this bank are amazing. They have always been helpful and go above and beyond with all my banking needs. Highly Recommended. See Regina, Kevin or Carlos. Fifth Third is a great place to bank.