Fifth Third Bank & ATM Old Monroe Rd, Indian Trail

I've had some issues in the past over the years, but every time I did the people at the Indian Trail branch came through and were able to help. It isn't the 5/3 Bank brand that I like about banking here, it's the people at my local branch. I appreciate them.

Set up an account online. Needed to add spouse. Called, no answer with direction to go to website for assistance. Followed through and went to website to set up phone appointment using their appointment system. Had confirmation email with date/time for call back. CSR never called back that day... or the next day... or the next. Happy to classify my money as hot money.

I’ve been banking with 5/3 for about 2 years. When I lived in Concord, NC I never experienced any of the problems that I experience with this branch in particular. First of all, I deposit cash quite frequently, and not always during business hours, so I need a functioning ATM. This ATM is “temporarily out of service” AT LEAST 50% of the time. That’s simply unacceptable. Especially with no other branches close by. Please work on this, because the next time I see that screen I’m leaving your bank. Secondly, the staff here is not very pleasant. I give my money to you and you make a living based on people like me trusting you with our money, be nice, smile, and engage in small pleasant conversation. It’s really not that hard. I understand people can be difficult, but that’s how you make your living. You’re very close to losing a customer, and one of the easiest customers you could possibly deal with. Get it together please, these problems can very easily be solved with attention to detail, and a little pleasantness. Thank you for the things you do do right

Don't know what is going on with this branch.but the last two times i was there they had only 1 teller doing anything. The other person stood beside her watching and doing nothing.They used to have at least 4or5 people in there. I am switching to BB&T soon. member since 2005

This bank is the worst bank to work with. I had a business checking with them and if you ever have a negative balance they charge a 'daily' reversed fee of $8.95; which adds up if you are not aware of it. On top of that they have collection fees that can range of $18.00 a month on top of their $14.00 service fee. This bank is the worst bank to be associated with. I will never ever be their customer again. Ever!

Went here on a monday and it was an absolute disaster. There is a blonde girl working the counter that lied several times to me. She said we didnt have an account, then lied to my wife about what she just told me. Gave me attitude, refused to look up simple things, and let other customers who came after me go before me. Waited over 15 minutes to talk to a banker and still nobody available. Terrible waste of time.

In 2004, this was a very friendly bank. I got to know employees and tellers. Then recently, lots of staff turnover and I don't go inside unless necessary. The home town bank atmosphere is gone. I'm sad.

Just stopped by to open an account, everyone I met in the bank was very nice and Rob Waters (the branch manager) was very nice and professional during the process and answered all my questions as well as provided some valuable information.

Evette in the Indian Trail was extremely helpful in verifying funds and maintaining privacy. She made a concern very simple and was able to answer all my questions! Thank you for the amazing client service.

I've never had any issues with this location. The employees have been polite and I've not had any issues with my accounts since I have been banking with Fifth Third.