Fifth Third Bank & ATM W 10th St, Indianapolis

Yesterday around 7am I used Fifth Third Bank ATM....I do not bank with them however the bank is around the corner from me so the ATM was convient enough for me😚😚...However the ATM kept my card because I was using the incorrect pin...TOTALLY MY FAULT....however my problem is this I called the branch immediately as soon as they open and was told that I couls not have my card back because it wasn't a Fifth Third Bank Cardholder....What does that have to do with me getting my card back???? I had my ID and it wasn't even 24hrs when tbe incident happen on top of that they deactivated the card which I had bills coming off of the card that needed to be paid...but all you can say is thats your policy

Staff is always friendly and very helpful. They informed me of the new free checking account that was available and I was able to switch over to it in less than 5 minutes.

Sarah is nice. I like this location.

We called this branch and asked if they had euros. They said yes we drive to location before our trip.... they said they dont have them they must be ordered.. they did not say that on the phone so now we are leaving without the money we need. Not a big deal we can exchange once we are there but the rate is higher. If a customer calls the right information needs to be exchanged.