Fifth Third Bank & ATM Michael Ave, Wyoming

I think the name of the person that helped me was Rossell. She was a sweetheart helping me with everything I needed today. I've had problems with this bank before but I feel like I can comfortably bank here now. We even had a nice conversation about New York.

Got approved for a mortgage. But then after 3 months of searching for home was told by VERONICA PACKER that she wont pre approval me again till i show her where am getting money for closing, at the first she told me i was good with 3% then she changed to 5% but did not find out about that till i saw something i like. It took her ages to email us back even. Everytime was a different change and the only way I would find out about the change was when i contacted her. She needs to learn how to communicate to people. I wonder what she be doing in that office if she cant answer her emails. You get paid to do your job so do it RIGHT.

We left 5/3 8 or 9 years ago b/c of the incompetent help. {Passing our money to the car next to me in the drive through, and then telling me there is nothing they can do about it,etc.,etc.} Several months ago we were suckered back in b/c of cheap interest rates on a credit card.My wife spent an hour and a half in this branch trying to get an additional user on the credit card. Filled out paper work so they could fax it in and have another card in three days and save a bunch of mailing time. That was nearly 4 weeks ago and we now find out nothing was ever faxed from this branch and no one knows what happened to the paper work. It is a good thing banks have a lot of money to waste because if I ran my business like this I would be out in a year. Sad to see nothing has changed in the last years that we were there.

If I could give them 0 stars I would . They don’t listen and they don’t explain anything to you until it’s to late . I’m always getting fraudulent active noticed and everything . I’m so over this bank I’m looking for a new bank or credit union.. after 3 years bye bye ..

I've had 3 checks in the past 3 months get declined from fifth third for no reaaon!! They give you a slip with a number to call and the only information you get is that it doesn't meet their standards for no reason. So I then for the third time have to go to the bank it was written from. It's getting harder and harder to bank with fifth third. These aren't even personal checks it's ridiculous. I'm so tired of this what's the point of banking with you guys then. Hands down the worst bank I've had there's absolutely no reason to continue banking with them

Elizabeth Cruz is the banker that helped me. She was very polite and nice. She helped me choose the best banking option for me and answered all the questions that I had.

Slowest drive. Thru bank ever, full staff and still 45min wait i understand the Rona and not able to go inside but one drive thru should be for longer needed customers

Went in to take coin rolls was denied all because I didn’t have a bank account with them. Maybe I would of opened an account if they were more lenient.

Five thirds more time waiting, in line 7 cars over 2 lanes and no one is moving. Moving my money elsewhere for sure now.