Fifth Third Bank & ATM Sunset Rd, Charlotte

I had a phoned conference scheduled today at 4:30pm with this branch. I took off work to make the conference. After not receiving a call, I decided to drive to the bank up meet with someone in person. I arrived at 4:58 pm. No one opened the door between then and closing. The manager came to the door at 5:00pm, did not open it, and proceeded to talk to me through the door. Neither one of us could hear each other, but put his hand up to signal it’s 5pm and they are closed. Yet again, he did not open the door to communicate face to face, although I arrived before they closed. Very poor customer service. I am very disappointed in the branch’s lack of communication and professionalism towards its customers.

Really can't do any real banking there. Short staffed and most of the time rushing you out. No real help other then cashing checks for people.

The management at this location (sunset road) is lazy and inconsiderate of customers time at best. I’m a local business owner and time after time this branch has made me look disorganized when dealing with my very important customer contracts. Just today the manager on duty waisted over three hours total of my time and then informed me he couldn’t help with my issue, I went to another branch and was instructed how to deal with my issue in less then 10 minutes.

Use to like 53rd. I have banked with them for years, but I am so tired of paying fees and there changing explanations of how I got the fee. I find so odd to tell someone a payment was charge to your account, that was not taken away from your available balance,didn’t show up in the mobile app or online or when you called in. Then to say oh you wouldn’t have seen? So I’m showing positive balance all day but I’m to pay a overdraft fee on something No one could see. Wow 53rd your all about getting your customers money one way or the other. Will be moving my savings and checking accounts and will cancel my credit cards also... and look for a new bank one that values their customer and is more transparent! Just want to add this review is for service received for the customer service line not your branch... I do thank you for following up and your efforts to make it right.

Antoinette and Melissa are awesome!! I highly recommend for small businesses and first time checking account holders. Great for students... Helpful, friendly Team. Grateful to be a part of the 5th 3rd Sunset Road Branch. Check them out. You'll be glad you did.

Girls are always so friendly when i come into this branch

Good open for business hours. Polite friendly staff.

They are so so friendly an Reginald was a great help

They are one of the best banks in nc

Grateful for the attention I receive every day from the staff of this bank, I have had the best attention of all the people who work there, and have resolved promptly and accurately all my needs corresponding to the management of my finances. Thanks in particular to Cinthya, Margory and Alejandra for their kindness and efficiency