Fidelity Bank Leominster Connector, Leominster

I've been a long time member ever since BankNorth changed their policies back in 2008 and my mother has been a member since forever. This place has the most lax account and policies I've seen. The workers here are super friendly and inviting. Out of the hundreds of transactions I've made here, I think only 2% of them had me waiting in line for longer than 2 minutes. Their location is great as well, being right next to a Cumbies and the mall with easy access to the highway making in and out banking a breeze.

I spent over 5 months working through a construction loan for my house. the original hold up was the permits, I had Permits on June 9th. I scheduled my Appraisal for June 24th. its July 30th and I'm still getting excuses and the run around as to where the Appraisal is. i was told they would have it by the 15th, then the 23rd, now today, and still no appraisal. I've worked with Donna Antonio and Peter Favata. Peter (VP TPO Sales Manager) Personally has assured me twice now that they would have it by a certain date (723 & 7/30) and that has fallen through. It feels like buying a used car vs obtaining a mortgage. I would caution you to consider another option before investing hours of your life here with no return or respect for your time. I finally got my Appraisal on August 9th, and it took another month to close. we closed Sep 10th. Job/Loan was complete Yesterday, Monday March 30th. I waited until the job was complete to post this, hence the gap in dates vs posting. The processing dept for the disbursements couldn't have been an easier process, everyone i spoke to, mainly a woman named Casey, was helpful and followed through on what they said they'd do. Obtaining the mortgage was more of a hassle than it ever should've been, I hope no one else has to go through this with them. If you're wondering, I'm already working with a different local bank on a refi.

So they tell you they only will let you in for essential banking ( they dictate what is) and to use drive up banking, no problem except they cut their hours that drive up is open without updating website!!! DRIVE UP CLOSES AT 4PM WITH OFFICE, NOT 6 PM AS POSTED!!!!!! Impossible phone customer service and apparently don’t want our business!!! DONT BANK HERE!!!!!!!!!

I've been a member for as long as i can remember and it's always been amazing, even when its usually my fault the life designers always are able to help.

All about there profit. Not customer friendly. Will never bank here.