FCB Banks Beltline Rd, Collinsville

Worst bank ever. Pretends to be local but actually doesn't care about customers. Understaffed. I banked here for over 10 years, but was treated like I don't matter over the phone. I was told that the staff I wanted to speak to could not talk to me because she was "copying documents" despite lobby hours already being closed by the time I finally could get someone on the phone again. I was guilt-tripped for pleading for better service. Somehow, I, as a customer, need to consider all the other customers, even though it is their job, not mine. I was told I could not be called back in a timely fashion because they "ate lunch late." It is obvious the current staff cannot keep up with their responsibilities. I cannot trust a bank that cannot handle both their daily duties and customers. The staff who treated me like dirt are some of the highest in branch management, so you just know how that will trickle down. Very disappointed.

Great Bank and I've had nothing but fabulous customer service. Kyle is a great loan officer who is patient and makes sure you understand all your options.

Absolutely OUTSTANDING staff here. They really work with their customers when it comes to loans, and seem to actually take an interest in what it is the customer is trying to achieve. Banked here for several years now and don't plan to switching anytime soon. Really not sure how to express how hard these people work for their customers, they're a truly great bunch.

Quite possibly the best bank in these United States. Fantastic service, friendly staff, lots of lanes and cashiers. Never been here before and even though there isn’t a branch close to where I live I’m thinking about banking with them

Pros: FCB will integrate with budgeting apps like Intuit's Mint. Cons: Authentication relies on security questions and they don't provide a method for better MFA. Usernames for their site are provided to you and they follow a pattern making them guessable (unless you get "lucky" and they misspell your name when creating the username).

Had a problem & they called and fixed it right away. Great service!

Rude inept staff who never admit they are wrong, and care less about customer service