Fast Loans William Penn Hwy, Monroeville

This is my first visit to your business. Lobby is clean, bright and staff very courteous. Plenty of parking with easy access especially useful on a snowy day like today. I will return :-)

I brought everything they wanted and then they just keep giving you the run around and telling me I have to go to FedEx and print it out because it has to be on paper and they can't print it out at the store and then I realized why doing online payday loans are easier and much faster and don't got to leave the comfort of home

My day started out glum with a flat tire, Saturday, and ATM doesn't allow me enough to purchase another one until banks reopen Monday. Remembered driving by the check cashing store that says Fast Loans on 22 just up from the mall and they were open. Never been there before but offered what I need quick and friendly service. I'll be back.

I was told 3 times I had to get Different information. I live in the Munhall area I had to go back and forth to be told No. The first day they told me to come back and closed early, and never picked the phone up I called over 20 times. The second day I was told to get another bill, I got the bill and I was told yes and started the process then I was told no because the bill was old. I go back to munhall, I come back with the same bill and its no again because my address was not on there. The two ladies working there was rude and did not care that I had all the right information. This was one of the worst days of my life. My car actually broke down in the parking lot.

Great customer service. I forgot to bring my bank statement which is needed for a loan and the person was very helpful and we held a conference call to the bank to retrieve it. Next time I'll remember it but today they saved me a trip home and back. Thank you!

I have been a long time customer. I started going when the Bloomfield location was still around. I am not happy with the current Customer Service I have been receiving. I notice that these girls are very lazy anymore. They sit at the stations and I personally feel they need to be standing in order to perform faster. They sit around joke and cackle with each other. They only smile and greet customers they like. They give people a hard time over getting a loan. One of the New hires asked the Manager, I think her name is Lyndsay, about a piece of paper work and she glanced at it and said NO. She didn't even look at the damn information. She has given problems before, she says smart remarks about the owner of the company in front of customers, and all the employees talk badly about the owner of the company in front of customers. None of them like their jobs or their employer. I should not know any of that. That is not stuff that you let your customers know. I'm sorry, They need to get a brand new staff. These Younger girls have no respect. They are very rude at times. I do understand that the other locations did close down, but this is not a reason to slow individual production down, and treat paying, loyal customers this way. This is your job! Customer service is not for ANY of these ladies. Sorry to the owner who may or may not read this, according to your staff, your not a good employer and you don't keep up with your company. I hope you do check google reviews at some point through out the year. I hope that this post will help you reconsider the staff you have, and I hope to see new staff very soon. I can't give the business its self 1 star, I love the services that are available. The prices are very reasonable and It's in a VERY convenient location.

I was having an issue with my bank. Figured I'd go get my check cashed here until my banking issue was resolved. They charge 3% which wasn't bad. I had also used them in the past, without any issue. It was my turn, so I took my check to the person behind the glass. Handed them my check and drivers license. They look at my check, and transfer me to another employee(mind you all of the employees are black, and so is a majority of the customers). She looks at my check and tells me she won't be able to cash it. I told her i"ve cashed my checks there before. She said, "not ones from this company". Ok. That's fine. I would've walked away, had it not been for the lady that was up there before me. A black woman, who had NEVER cashed a check there. They cashed her check, and didn't ask any questions. I guess you have to be black to be serviced at this location. I plan on speaking to a lawyer about this.

Thank you for keeping a clean and safe environment during Covid. Everyone were wearing mask, social distancing and I noticed the staff cleaning their hands between transactions. I felt safe and appreciate it. Paul.

Went in to get a loan, called before i went to make sure i had everything. Stood in line forever just to be told by a lady with an attitude no. Said i needed 15 transactions a month to show my account is active. Sounds stupid. A current bank statement showing deposits and a deposit on the same day i came should be sufficent. She was constantly saying if there audited. Give this info out when your giving the list of instructions out over the phone. Asked to speak with a manager. She said next in line. Customer service is key.

I called them this morning asking if I can cash my check with a valid school ID. I get up there and they said now all of a sudden they don't. And if you don't have a ID from what ever state there store is in they won't accept that either. Worst service ever don't go