Farmers & Merchants Bank East Coast Hwy, Corona Del Mar

I starting by business 30 years ago and opened my first account last March during COVID since my other banks were not offer personalized services that I needed at the time. Farmers & Merchants has been there to assist me on every turn the teams follow through is excellent. I have referred several clients and they are all satisfied and I look forward to the next 30 with Farmers & Merchants by my side. Thank you.

After opening my account I was having trouble uploading documents for my ppp loan. The staff are not able to help with anything. They just give you a phone number to a call center when you have a problem. Noone would help me. After a week of making phone calls, being transferred, put on hold then told to call back in the morning, only to be given an email address the next day, after going inside two different branches to solve the problem and the employees telling me that it's handled in remote offices somewhere I mean my whole experience was a total nightmare with these people. In the meantime I'm trying to run a business. I think I've found more competence and concern in the DMV. I'm closing my account (and it's going to cost me $30 bucks to close it, after all of this)

I love going to this branch. The bankers are very helpful in many ways. They are there for me. I love the atmosphere and location.