Farmers & Merchants Bank Hawthorne Blvd, Torrance

Disappointed with customer support. Called to ask a question regarding recent transactions. Person who answered (Emmet Johnson) basically said he couldn’t help me and that I’d have to call the bank where I originally opened my account to have my question answered. Not sure why this would be necessary. Not sure why he couldn’t help me with my question. Fine. The problem is this, I did call the other bank and spoke with management (Rigo Bahena) and was basically told that my question should have been answered at the Torrance bank. Interesting and frustrating. Not sure why tellers are not on the same page. Not sure why this guy is basically giving me the run around while another person is saying that my questions re: transactions should have been answered at any bank. Would appreciate better customer service versus blaming the customer. Would appreciate having been heard correctly to begin with versus making assumptions of what I need. Would appreciate having my question answered from the very beginning instead of giving me false information. Maybe this guy is great and awesome, but with me, he really wasn’t.

Farmers bank has always given us great service. We uses they for our real estate loans and banking. Always good service and friendly tellers.