Family Security Credit Union Odum Rd, Gardendale

These guys are completely inconsistent with their policies. One teller will tell you one thin while another will tell you something completely else. I'm guessing that's what I get for going with a CU instead of a bank. Not regulated the same and complete lack of character. Stuff your money in a mattress, because you would be better off than dealing with these people.

Opened a youth savings account for my son back in 2014-2015. Called today to close the account, only to be told that my minor son has to authorize the closing of the account. I was also notified that they have been charging the account $10/month for inactivity and the account will automatically close once the account reaches $0 balance. Asked if I could get that in writing and the rep advised she’s have to connect me with a loan officer. Why would I need to talk to a loan officer to get a piece of paper on MY account? What kind of Tom Foolery is this place? I should’ve known better since they’re a local entity.

I went in a few weeks ago to open a business account and the young lady kyleigh was so patient and very helpful . She informed me that I didn’t have everything I needed to open the account but she told me what I needed and where to get it . So long story short I came back today with everything I needed and she was glad to help me and she remembered me. Old fashioned customer service 5 star service.

Love love fscu and their rates. Rita is the best. She is fast and thorough. My husband mentioned the credit union because he sold cars and his company sent credit request for loans to them. He noticed that family security pretty consistently had lower rates. So i gave them a try and Rita came through. We've since financed 4 cars with them and every time they had the best rate, even on extended warranty that I've used 3 times with this last car i bought. Ive thought about refinancing my home since all mortgages do no have PMI there as well. Give them a try. I've referred 2 coworkers who now finance all their cars through them as well and i just referred another coworker.

I began dealing with Rita at FSCU many years ago because the car lot I was dealing with suggested I try them. Since then I have refinance all my car loans with them and paid several off. I have also had a few unsecured loans with FSCU. They have always been great to deal with and beat the other rates I had found. Dealing with them make you feel like you're dealing with real people.

Great place to do business! Jennifer Parker rocks. She helped us open an account and it was the easiest and smoothest account I have ever opened. Very friendly and she will go out of her way to help you. Go see her, she won't let you down!

Jennifer Parker is awesome. She completed a refinance for me in one day. Without a doubt, the smoothest experience I've had when it comes to a loan.

I opened an account with FSCU when purchasing a car. I had to deposit $50 to open an account. Some time after the vehicle was paid off I started receiving statements where they were deducting $10 per month due to inactive use. Unfortunately I was overseas during these statements. When I returned and called about the deductions, I was in a negative balance. How can a bank charge someone for this? The only option they gave me was to pay the negative balance and close my account or they were going to send the balance off to debt collectors. If you like people to steal your money then I highly recommend FSCU. But if you like your money then DON"T BANK WITH THEM!!!

Jennifer Parker was excellent on my visit, she kept everything simple and worked very quickly to get the job done! I would highly recommend Jennifer Parker to anyone! Contact Her!!!! Thank you

Called a day ahead for a loan and Jennifer had everything ready for me when I came in the next day to sign paperwork. She was awesome. I was in and out in 10 minutes! Nice people. 👍🏼