Family Financial Credit Union Henry St, Muskegon

I'm very pleased with the different branches in the people that work there. They're very kind patient and accurate.

Their fraud protection isn’t good. I had 2 fraudulent charges that I called when they were pending, they said there wasn’t anything they could do at that moment and wanted me to call the company to make sure I didn’t make any purchases. But they said multiple times “you sure you didn’t buy an airline or bus ticket” “just make sure you didn’t buy anything” when I knew it wasn’t me since I didn’t use my card in over a week at this point. Then I called back a few days later once the payment posted and a different lady asked “why didn’t you answer the fraud company when they tried to contact you” but I never got a call or a text..they never switched over my number when I got a card through them. They had a number that we haven’t had for 8 years. Then I filled out a fraud report. I got money back from one of the charges. So I called about the other one and they couldn’t even find my paper. It had gotten put in the wrong place. Then they said that the money back in my account from the one charge is from the place that I had charges from…so apparently the company a week later put money back in my account…a place I couldn’t even get through to… so that was weird but then they said their fraud place said it was out of their hands. And they gave me no good reason as to why other then that “they just can’t do it, it’s out of their hands” so I’m switching banks. Also if you need a high amount of money anyway they can’t give it to you without Atleast a 24 hour notice, only in a cashiers check. They also lower the interest rate they give you back on your money that sits in your account but they don’t tell you.

EXCELLENT PLACE TO DO BUSINESS WITH. Easy place to work with for an auto loan and they don't make their customers jump through hoops to borrow money for a new car. HIGHLY RECOMMEND!

Very polite customer service, very fast, I finance my car loan through these guys, they're Great.

Great customer service. Willing to go the extra mile for their members. Very pleased with their service. Big difference from dealing with a bank.

Fantastic customer service,even when customer tries to use credit card instead of atm card,atm ate it,as per instructions of credit card company.Great people and service!!

I had a terrible experience with Family Financial! Go to any other credit union and your receive better service!

Great, fast service. Very knowledgeable staff, extremely friendly. Competitive rates, and free lollipops.

Very nice people, we have been customers for over 25 years.

Very quick and easy In and out through the drive through