FAIRWINDS Credit Union Cagan View Rd, Clermont

Very odd bank. We applied for a home equity loan which was declined due to debt to income, which is ridiculous. More than enough equity in our house. Bank simply wouldn't acknowledge my commission pay as part of my salary. Evidently, they must not do business with anyone in sales. In addition, after we were declined we received loan documents in the mail which is odd enough. Even more odd is they were sent to our old address in Massachusetts. A lot of the information on the documents was also incorrect. We called another bank who couldn't understand why we were declined. We applied with them and were approved in less than a week.

Sara and her team are amazing, super friendly and Sara always has a solution to offer no matter the issue. This team here treats you like an individual, they call you by name and provide red carpet customer service!

Wilda at Fairwinds credit union was so terrific helping me with my new car loan, a credit card and a checking account. She was very patient with me asking so many questions. I have had many new cars in my lifetime and she was very patient and informative . I will never go any where else for loans of any type.

This branch has always been friendly and helpful with all my in-person transactions & questions. On the flip side, if I need to contact customer service by phone, the experience is truly HORRENDOUS. On Aug. 5, 2021 and Aug. 2, 2021, I attempted to receive assistance to clear up a "hold" on a purchase their algorithms found suspicious. I appreciate there is an algorithm for some additional degree of oversight. However, both CSRs, were simply wrong with what they told me, did not know how to answer the questions I had, became confrontational when I continued to find answers to my questions. Both Reps completely disregarded my fervent concern over the safety of my money and personal information. And these concerns over the safety & security of this institution strictly and specifically came to light during these 2 customer service calls. The flippant attitude towards my VALID concerns, the way the supervisor admitted to me that the CSRs had COMPLETELY overstepped the limits of their minimal authority as Customer Service call center reps, and the WRONG INFORMATION I was given is completely inexcusable. Once this entanglement of my funds is rectified, I feel I must transfer all my accounts to another institution. I have lost faith in Fairwinds as a financial institution

Since opening my account my bank account has been hacked 5-6 times a year. Literally two weeks ago I had tons of transactions on my account. Fairwinds froze my account out of safety...which seemed great. HOWEVER, I had to wait to get a new debit card. When it finally came in the mail, I literally had it activated for ONE DAY (no exaggeration) and my account was hacked AGAIN. So while I was on vacation out of state, I did not have any access to my account to get a new card nor use the funds available in my account that were saved specifically for vacation. I pull out my funds the moment they get drafted in my account because if I don’t, my account funds get hacked from someone overseas. I have several bank accounts and never have I ever had the experience I have had with this bank! One more direct deposit check and I am free from Fairwinds forever!!! Oh, and to add one more thing, when you call about your account being hacked and frozen, you will get transferred to 4 different people before you speak to the right person. Never fails. On that note, rant complete.

I recently moved to the area and Fairwinds was very helpful at setting up my account and transferring over all of my current things from my bank. I think the next few years banking with Credit Unions can be a safer bet for all Americans to have more control over who has their money.

I recently moved to the area from Orlando.I have been a fairwinds client for over 25 years ,and have never been made to feel so uncomfortable as my experience today. I understand and am well aware of this covid precauciones but when you are made to feel as if you are the cause of this disease is too far. If you are not comfortable dealing with people then stay home, dont make your own customers feel like they are unwelcomed I will never return to this location it's worth the 1hour drive to Orlando to deal with a great staff at the Narcoosee rd location.

Been a Fairwinds member over 3 years strong now and this branch in particular has the most qualified and experienced banking staff. Luis as well as a few others have accommodated my every need above and beyond at their earliest convenience. Seeing as how hard these guys work I can't blame them for having such narrow business hours, but the drive-thru allows for a bit of leeway for you to make the cut. One thing I will mention that makes banking here a little difficult is the outside ATM. The amount of times it has not been able to process my deposits should not be allowed. However, I'm sure the ATM is subject to routine maintance and it has absolutely nothing to do with the uncompromised work ethic and integrity of the staff. Thank you!!!

It is a decent place and I do like several of the employees at this branch (Philip is awesome) and the one in Clermont. However, the corporate side in Orlando has tainted my experience. First off, I will get sales calls trying to sell me services. I was nice and asked them to stop calling at first but now i just hang up on them (Do Not Call List does not apply to businesses you currently use). Next, twice I've cancelled getting a mortgage here because of how ridiculous the process is. The initial part where you submit your application is OK but once it passes that point you are not going to contact anyone, they will call you back when it suits them. They WILL NOT give you a rate quote written down. You have to apply and then they will call you with "your rate" to lock in which despite my 800+ credit score and zero debt; the rate was definitely higher than the advertised rate. It wasn't much higher but I had 3 other quotes from real mortgage lenders and they had no problem giving me a quote and honored it later when I locked in... imagine that Fairwinds!? Bottom line, if you just need a nice local bank, this is the place, but for the love of God don't use any of their other advertised services. Note, I still have an account here and actively us it. The people are great, just wish they could get rid of there corporate idiots in Orlando.

I have 3 accounts, my 16 yr old has 2 accounts, my daughter has one account. We each have a CD account. I wanted to borrow my own money for an emergency and the manager Luis had gave me false information and went to do a cash advance instead. A week later I walk into the bank to get a loan from my CD account after getting correct information from the teller. Luis the manager was so unhelpful and throughout my loan process continued to give me false information to where it affected the outcome I needed from my loan.